Minor Hotels - Southern Europe

Pubblicata

Trainer CRO Madrid

Cosa comprende il lavoro

The selected candidate will join our Reservations Department and will be responsible for the training area within our Groups Department. This includes onboarding new agents joining the company as well as providing support training for existing team members.

Responsibilities

Conduct onboarding sessions for new hires, including company introduction.
Deliver training on SAP, client identification, contracts and rates, reservation creation and modification, Evolution system, and call flow, among others.
Address general questions and resolve doubts.
Provide support during practical training sessions.
Conduct refresher training for existing agents.
Continuously improve training processes.
Monitor and evaluate new employees.
Provide feedback on training sessions and report to the supervision team, manager, and HR.

What We Are Looking For

Ability to effectively convey essential knowledge during the training phase.
Strong communication skills, persistence, ability to work under challenges, initiative, decision-making skills, and leadership qualities.
Teamwork orientation.
Group management and motivation skills.
Proactive attitude.

What We Offer

Performance-based commission.
Ticket restaurante
On-site work model.
Salary according to collective agreement.

Dipartimento: Management

L'azienda

Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

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