MSC Cruises

Pubblicata

Customer Relationship Specialist

Cosa comprende il lavoro

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets.
Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.
We are looking for a professional to join the CRM Dept. as Customer Relationship Specialist, reporting to the Customer Relationship Team Leader and supporting the team in enhancing and executing the marketing automation and tactical campaigns in the post-booking phase.

Key Accountabilities

* Perform marketing automation activities including, but not limited to, designing, scheduling, testing, and deployment of one-shot, recurring, triggered and dynamic campaigns.
* Build and deploy email campaigns: editing, verifying copy, layout, links and dynamic content.
* Review campaign performance with the team to continuously evolve and improve campaign results.
* Report key metrics to internal stakeholders on a weekly and monthly basis.
* Troubleshoot technical issues, list segmentation and other aspects of email execution.

Qualifications, experience and skills

* At least 2 years of experience in campaign management and guest engagement;
* Good knowledge of oral and written English and at least one additional European language (Italian, Portuguese, German, Spanish and French);
* Good Knowledge of Microsoft Office (PPT, Excel, Word etc.);
* Familiarity with specific Marketing Automation tools (e.g. Marketo, AJO, Braze, Salesforce Marketing cloud) is a plus;
* Knowledge of Adobe Photoshop is preferred.
* Background in Digital Marketing or CRM is preferred;
* Self-motivated; ability to work proactively with other team members;
* Good organizational skills and strong attention to detail.

Visa requirements (if any)

* Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Dipartimento: Assistenza clienti

L'azienda

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!