Hotel Services Intern
Cosa comprende il lavoro
The best of your adventures is the one you have yet to sail!
Your Purpose
As a Hotel Services Intern, you will play a pivotal role in supporting the department's initiatives by conducting in-depth analytics and guest data analysis. You will provide critical insights that empower the team to make informed decisions, enhance guest experiences, and implement impactful changes. This role is based in (Geneva).
Your Impact
Analyse guest satisfaction data to support the implementation of the Turndown project, aiming to save the company EUR3.5 million annually.
Assist in rolling out the Virtual Concierge system to optimise guest satisfaction and reduce onboard friction.
Conduct data analysis to identify trends and actionable insights for enhanced guest services.
Provide data-driven support to implement and scale innovative solutions.
Consolidate data from various departments, including Yacht Club, Housekeeping, Guest Services, and Groups & Events, into a comprehensive strategy for 2025.
Your Journey so far
You are pursuing a Degree in Hospitality Management, Data Analytics, Business Administration, or a related field.
Your Essentials
Proficiency in data analysis tool, such as Excel.
Proven ability to analyse and interpret complex data to deliver actionable insights supporting guest experience and operational objectives.
Excellent communication skills, especially in presenting data and insights to stakeholders.
Fluency in English is mandatory; any other language is a plus.
Ability to collaborate effectively with departments.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Dipartimento: Altro
L'azienda
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Hotel Services Intern
Molteplici località
Stage, A tempo indeterminato
Data di inizio:
