Accounts Receivable Coordinator - Regent Santa Monica Beach Opening 2024

Hotel Brand: Regent
Location: United States, California, Santa Monica

Hotel: Santa Monica Beach (SMOOA), 1700 Ocean Avenue, 90401

Job number: 125678



About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

The Accounts Receivable Coordinator will be meticulous and proactive. As an integral part of our finance department, you will collaborate closely with the Accounting Manager to manage group billing and other receivables with precision and efficiency. Your attention to detail and dedication to guest satisfaction will be crucial in achieving our financial goals and upholding our reputation for luxury and excellence.

A little bit about your day:

Reporting to the Director of Finance, every day is different, but you’ll mostly:

• Generate and process invoices accurately and promptly for various hotel services, including room charges, dining, and events.
• Generate and process invoices accurately and promptly for various hotel services, including room charges, dining, and events.
• Conduct a thorough reconciliation of guest accounts, promptly addressing any discrepancies to ensure accuracy.
• Review the guest ledger balances daily and follow up with Front Office to ensure there are no open items after the guest checks out.
• Proactively communicate with guests regarding outstanding balances, billing concerns, facilitating payment arrangements, and providing exceptional customer service.
• Monitor accounts receivable aging reports, implementing strategies to minimize overdue balances and optimize financial performance.
• Review and respond to all chargebacks issued in a timely manner.
• Ensure secure handling of sensitive financial information and compliance with all relevant regulations and standards.
• Maintain comprehensive financial reports related to accounts receivable, including aging reports and revenue forecasts.
• Collaborate effectively with internal and external auditors, providing accurate financial records and documentation as needed.
• Ensure compliance with all relevant accounting standards, hotel policies, and legal regulations related to accounts receivable and billing procedures.
• Other duties as assigned.

  Requirements:

• Minimum 1 year of experience in Accounts Receivable or a similar role.
• 1-3 years of customer service experience within the hospitality or accounting industry.
• High School Diploma or equivalent qualification.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and SharePoint.
• Experience with Opera, Micros, and/or InfoGenesis is preferred.
• Exceptional attention to detail and accuracy in financial reporting.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
• Strong interpersonal skills and the ability to collaborate across teams.
• Commitment to maintaining confidentiality and upholding the highest standards of professionalism.

What you can expect from us: 

The hourly pay range for this role is  $31.00 to $33.00 . This range is only applicable for jobs to be performed at  Regent Santa Monica Beach . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. This, is new. This, is Regent. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.