Cluster Senior Group Sales Manager

Job Description

Duties and Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site visits and written communication.
• Prepare correspondence to group accounts in timely manner.
• Account management using DELPHI + sales/account management software.
• Prospect for new business, creating new leads and awareness of the hotel.
• Travel to strategic trade shows and customer events.
• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with counterparts to effectively manage the business opportunity.
• Responds to and manages larger and more complex incoming opportunities for the property.
• Focuses efforts on accounts with significant potential sales revenue.
• Develops effective sales plans and actions.
• Works with partners to develop creative ideas and proposals for events.
• Maximizes revenue by upselling packages.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Provides excellent customer sales service in order to grow share of the account.
• Participates in site visits.
• Develops and facilitates execution of contracts as required.
• Coordinate all details of bookings from these accounts with the assistance of Group Sales Coordinator.

Skills and Abilities

• Ability to travel and work independently
• Capable of planning and executing sales trips (local, domestic, international) including detailed follow through.
• Professional appearance & demeanor.
• Strong client/guest service skills.
• Working knowledge of reservations and sales & catering systems.
• Pre-opening sales and operations experience.
• Knowledge of Delphi, Opera and Microsoft Office software.
• Familiar with travel throughout key US cities.
• Prepare reports pertaining to the operation of the leisure sales market to include, but not limited to the annual and monthly Forecast, Account Production Reports, and Meetings.
• Partner closely with all related departments such as Revenue Management, Marketing, group sales, e-commerce, and Operations to help guide overall property strategies and tactics as appropriate.
• Work with Rosewood Global Sales Organization to maximize opportunities for both resorts.

Qualification

• Four-year college degree or equivalent education/experience
• Minimum 4 years sales experience in a related position in luxury hotel sales environment preferably for a Forbes 5 Star destination resort
• Relationships in the corporate incentive event market with planners from the United States is required
• Highly motivated and flexible, possessing the ability to take initiative and succeed under pressure.
• Incisive analytical skills and problem-solving skills as well as the ability to objectively communicate troublesome spots ahead to the hotel’s senior leadership.
• Demonstrated record of driving sales revenues in resort environment through engaging relationships and strategic actions
•  Ability to negotiate, convince, sell, and influence transient business decision makers and influencers.
• Ability to manage extensive amounts of information.
• Excellent written skills sufficient to produce sales and marketing communication.
• Strong computer skills (Google Suite, LinkedIn, Salesforce, social media).
• Excellent spoken and presentation skills in English.  Working knowledge of Spanish desired.
• Ability to remain calm when resolving problems using good judgment.

Travel Requirements:

• Travel throughout the US, and Mexico to promote resorts to travel partners.
• Travel for internal sales and marketing meetings.
• 30% of time expected for travel.

About Us

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2019 as Rosewood’s fifth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 138 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.