Director of Sales

Job Description

Impact of this role

We are currently looking for a Director of Sales to join our Sales & Marketing team at Rosewood Miyakojima. Our Director of Sales is entrusted to support the Director of Sales & Marketing in the management of the day to day workings of the Sales & marketing team; managing and integrating the hotel's overall sales strategy.

 

 

Key Responsibilities

 

· Target, solicit and cultivate business within the leisure, group market segments, as well as all event sales, with efforts directed toward securing need period production and revenue generation, as well as securing ancillary revenues.

· Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.

· Prepare correspondence to customers, internal booking reports and file maintenance.

· Participate in scheduled sales meetings, pre-event meetings, training and other sales strategy related meetings as required.

· Develop & maintain knowledge of market trends, competition, and customers.

· Professionally represent the hotel in community and industry organizations and events.

· Responsible for the entire sales/event effort for the department.

· This entails the group and leisure Sales Managers, group and leisure Sales Coordinators and the Event Sales team to achieve budgeted room night and revenue goals.

· Proactively manage, qualify, and solicit all existing and new group and leisure accounts in assigned territory.

· Manage the preparation of proposals and contracts for the group and leisure segment.

· Responsible for ensuring the closing of the sale, the collection of deposits, and prepayment of assigned accounts.

· Maintain and further develop of customer database.

· Ensure that accounts are rated according to Rosewood Hotels & Resorts coding system.

· Create “Need Period” database for traditional low occupancy dates.

· Develop promotions and sales campaigns for implementation in the group/leisure and event sales market segments.

· Responsible for the group room control to manage room availability, room allotments, and rate guidelines.

· Maximize yield in the group segment to compliment the leisure market segment.

· Contribute to the annual marketing plans and budget process.

· Review goals and action plan on a scheduled basis.

· Maintain expenses within the budgeted guidelines.

· Maintain a respectful working relationship with on-property colleagues and facilitate flow of communication.

· Develop new marketing tools/collateral for the group/leisure/event sales market segment. Coordinate and monitor scheduled direct mail efforts.

· Conduct sales calls on key accounts.

· Organize sales blitzes in assigned territory with Global Sales Office and sister properties.

· Solicit, organize, and participate in familiarization trips from key client base.

· Represent hotels at appropriate travel industry trade shows and conferences.

· Identify and participate in appropriate networking channels and action plans to maximize exposure/opportunity for Rosewood Miyakojima (i.e. Airlines, Visitor & Convention Bureaus, and Destination Management Companies).

· Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling.

· Build relationship with sales counterparts from Global Sales Office and sister hotels to relay leads and requests.

· Communicate need period dates and respond promptly to all leads.

· Prepare and submit timely monthly reports to Director of Sales & Marketing.

· Recognize and include communication of market trends and competitive intelligence.

· Attend sales meetings and leadership training sessions as required.

· All other duties as required.

Required Skills

· Requires good communication skills, both verbal and written.

· Knowledge of all departments of the resort.

· Ability to communicate customer needs and resolve complaints independently.

· Ability to establish, monitor and achieve goals.

· Ability to identify and develop accounts.

· Ability to act independently with minimal or no supervision.

· Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Delphi.

· Math skills, as well as budgetary analysis capabilities required.

General Skills

· Perform job functions with attention to detail, speed, and accuracy.

· Prioritize, organize and follow-up on all actions.

· Be a clear thinker, remaining calm and resolving problems using good judgment.

· Follow directions thoroughly.

· Understand guest service needs.

· Work cohesively with co-workers as part of a team

· Work with minimal supervision

· Maintain confidentiality of guest and client information and pertinent hotel data.

 

Technical Skills

· Strong written and verbal communication skills

· Exceptional interpersonal skills - able to represent the property in the community.

· Ability to prioritize and organize work assignments.

· Affinity for detail

· Ability to meet deadlines.

· Revenue/Yield management skills

· Business acumen

Critical Skills & Qualification

 

· Experience at managerial level within a highly productive sales environment.

· Proven experience of leading and developing people effectively.

· The ability to manage, draft and allocate complex budgets.

· A thorough understanding of managing various stakeholders and their expectations.

 

Language

· Required to speak, read and write English and Japanese. Chinese language ability considered an asset.

Others

· While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Qualifications

· Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience.

Experience

· Minimum of 5 years hotel sales experience – luxury brand preferred

About Us

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.