Director of Talent & Culture

Job Description

Job Summary

Responsible for the leadership and management of all functions of the department, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to management on strategic staffing plans, compensation, benefits, talent development, budget, and labor relations. This position is part of the hotel’s Executive Committee.

Essential Duties and Responsibilities

• Assists in developing training and communication materials and ensure that the company culture, property vision, guiding principles values and brand image is being embedded in the workplace.
• Prepare department budget annually. Track actual to forecast and keep expenses within budget
• Manages talent acquisition process,
• Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with company policy and procedures.
• Creates and updates compensation/benefits strategy through market analysis and pay surveys.
• Ensures all employment practices comply with federal, state and local regulations.
• Coach and guide managers on employment matters, including employee coach and counselling, performance improvement plans, and employee relations challenges. Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Understands business goals and assists in the implementation of new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of our workforce.
• Responsible for planning, directing and delivering Corporate and HR services in support of business objectives. Proactively recommends HR solutions to improve critical business outcomes.
• Leads and participates in succession management and workforce planning.
• Ensures completion of the duties and responsibilities of the properties’ Talent and Culture staff members, as outlined in applicable job description(s).
• Ensure compliance with federal, state, and local labor laws and regulations, including updates to policies and handbook as new legislation is introduced
• Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
• Conduct audits to ensure compliance with all recordkeeping
• Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
• Support all corporate initiatives inclusive of Corporate Social Responsibility, College relationships, Social Media platforms.
• Compliant with all corporate initiatives and reporting to include: Operational Management Review, Performance Appraisals, Succession Planning, and quarterly reporting requirements
• Oversight of workers and unemployment compensation programs, represent the Company at various hearings and minimize liabilities. Direct and promote accident prevention programs to minimize liabilities and related expenses.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Control and monitor payroll and expenditures for department.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
• Keep Union relations healthy and Union Negotiations according the hotel policies

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Requirements

• High level of knowledge relating to human resources laws, best practices, and policy administration.
• Must be able to perform job functions with attention to detail, speed and accuracy
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest information and pertinent hotel data
• Prior heavy exposure to federal, state, local laws as well as managing in a union environment
• Ability to be resourceful, creative and maintain flexibility
• Required to speak, read and write English, with fluency in other languages preferred
• Bachelor's degree in hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience
• Minimum five years’ senior Human Resources leadership experience at a luxury property, preferably in a union environment.

About Us

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2024 as Rosewood’s fifth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 138 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.