Director, Talent and Culture, APAC, Performance Management, Global

Job Description

About Talent and Culture

The Talent & Culture team attracts, develops and rewards the most important asset of the company: Our Associates. The Global Headquarter is in Hong Kong and we collaborate closely with brands around the world to bring to life the philosophy of Relationship Hospitality and pursue world-leading practices in people operations.

Impact of this role

Responsible for aligning business objectives with associates and leadership in the business. The position formulates partnerships across the Talent and Culture functions to deliver value-added service to leaders and associates that supports organizational objectives and drive talent strategies. Also responsible for developing and executing efficient performance management practices and strategies that maximize associate performance, support their development and support organizational objectives.

Key Responsibilities

1. Business Partner

• Partners with Talent & Culture functions and ensures seamless execution of all Talent & Culture programs to drive operational success and performance.
• Develops and implements localized Talent & Culture strategies and initiatives to achieve organizational objectives, vision, mission, and goals.
• Manages staffing, performance management, workforce and succession planning processes for corporate divisions.
• Ensures compliance training is executed and monitored, talent compass (succession planning) is reviewed regularly, and talent development of associates is carried out through participation of relevant training and development programs.
• Counsels and advises leaders on associate relations’ issues such as policy interpretation, disciplinary action, performance management, conflict resolution and complaints.
• Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations of associate complaints or concerns.
• Ensures treatment of associates is consistent with organizational values. Responsible for compliance with labour laws and regulations in the region.
• Provides policy guidance and interpretation; develops contract terms for new hires, promotions and transfers; and assists international associates with expatriate assignments and related Talent & Culture matters.
• Provides supervision and leadership to and oversees the daily workflow of the Business Partner team.
• Acts as a Brand Ambassador always and ensures brand integrity and clarity are always maintained. Models the corporate culture, vision, mission, and core values of Rosewood Hotel Group.

2. Performance Management

• Delivers an effective Performance Management process across Rosewood Hotel Group, globally, for both properties and corporate offices., globally. There will be opportunity to develop the current practice with a view to reshape the associate experience.
• Develops and enhance the performance management processes and tools (e.g., objective setting, performance evaluation and calibration, process, and results documentation, etc.)
• Links individual and team performance results to rewards, promotions, and development opportunities.
• Creates performance frameworks (e.g., balanced scorecards, key performance indicators, etc.) to align individual and team goals with organization objectives and business results.
• Develops and monitors performance management metrics (e.g., alignment between rating and compensation decisions, compliance with goal setting and review processes, etc.).
• Trains leaders to reinforce the importance of associate development, reward high performance, and address under performance.
• Provides day-to-day performance management guidance (e.g., coaching, counselling, career development, disciplinary actions).

3. Other Standard Responsibilities

• Assists the Senior Director, Talent and Culture, APAC in providing talent & culture support to properties in the region.
• Complies with company policies.
• Performs other related duties as assigned.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

Required Skills

• Strategic thinking, with strong analytical, problem solving and organizational skills.
• Proven project, change and time management skills with ability to meet deadlines.
• Excellent written & verbal communication & presentation skills.
• Results driven, strong influencing and relationship management skills with all levels of the business.
• A resilient personality, tenacious approach, self-starter and requires minimal supervision.
• High personal integrity; is bold and prepared to challenge behaviour inconsistent with organizational values.
• International mindset and experience working with diverse teams and high cultural sensitivity.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
• Proven project and change management leadership skills.
• Fluency in English and Cantonese, Mandarin would be an advantage.

Qualifications

• Bachelor’s degree in human resources or related discipline and 7-10+ years human resources experience including previous business partner and performance management experience or equivalent combination of education and/or experience.
• A broad experience and know-how of Human Resources disciplines including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and local labor laws.
• Education and/or experience within the hospitality / luxury service industry would be an asset.

About Us

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.