Hotel Manager

Job Description







































Summary

The Hotel Manager develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of external and internal guests and provides a return on investment to the owner and Rosewood Hotels and Resorts.

Essential Duties and Responsibilities

• Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution.
• Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Human Resources guidelines.
• Interface with corporate officers in the execution of corporate goals.
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status on Forbes.
• As a member of the executive committee, attends owners meetings when required and provides meaning or context to the operational and financial results. Demonstrates an understanding of owner priorities.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines.
• Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Reviews reports and financial statements to determine divisional operations performance against budget.  Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; s; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; exceptional oral communication skills to ensure ability to negotiate and ability to create, implement and monitor hotel and staff’s  goals, strategies and policies; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Requirements

• Minimum 10 years’ hotel experience with at least 5 years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations.
• Four-year college degree or equivalent work experience.
• Prior heavy exposure to union property
• Knowledge of overall hotel operations, general business systems, and relevant hotel programs
• Knowledge of governmental regulations, laws and safety standards
• Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
• Strong command of both spoken and written English with fluency in other languages preferred
• Excellent interpersonal relationship with a positive demeanour and ability to work cohesively as part of a team

About Us

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2024 as Rosewood’s fifth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 138 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.