Training and Development Manager
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Job Description
About us:
Rosewood announces its first property in South America with Rosewood São Paulo. Rosewood São Paulo is located in an historic 1904 building that was formerly a maternity hospital and lies at the centre of Cidade Matarazzo, a complex of elegant, preserved buildings that were built in the early 20th century. T he site was developed by French entrepreneur, Alexandre Allard, who previously helped to bring about the renaissance of the House of Balmain. Allard and Rosewood collaborated on this project with leading international figures such as the Pritzker Prize-winning architect Jean Nouvel, the designer Philippe Starck, as well as the renowned Brazilian artists Vik Muniz and Saint-Clair Cemin. Rosewood São Paulo features 151 guest-rooms and 122 owners' residences, situated within a vertical park created by Nouvel. Two restaurants, including one located on a veranda overlooking the lush hotel gardens, are complemented by a bar and lounge. Recreational facilities will include two swimming pools (one rooftop pool and one set amongst the landscaped grounds) in 2023 the facilities will be expanded and feature a large spa with six treatment rooms. The property offers a number of event and meeting spaces totaling 100,000 sq ft. For special occasions, a listed wedding chapel stands in the grounds of Rosewood São Paulo. The chapel retained the original architecture with a new stained glass window which has been specially commissioned.
Social Responsibility:
Driven by a sense of purpose to inspire, enrich, and positively impact people and the planet, we are committed to empowering individuals throughout our ecosystem and embracing a sustainability approach that places circular hospitality at the heart of our business. We measure our success by the significant contribution we can make to the world through Rosewood Empowers and Rosewood Sustains initiatives.
Learn more at: https://www.rosewoodhotels.com/pt/sao-pauloNossos valores:
Our values
Ownership: Thinking like entrepreneurs, we embrace our role and responsibilities. We commit to tasks, goals and promoting accountability through empowerment.
Passion: Passionate about our industry and enthusiastic in everything we do, we go the extra mile – beyond what is expected and required – and exude contagious positive energy.
Collaboration: Excited about teamwork, we contribute to collective goals. We always recognise and celebrate our shared successes.
Innovation: Boundaries are there to be pushed. We’re open-minded, curious and daring. We listen well before trying out new ideas.
Transparency: Mutual respect and honesty creates a healthy environment. We are committed to truthful, open and transparent communication at every level. We stand up for one another, and what we believe in.
What we're looking for:
We are searching for an associate who embodies a passion for fostering growth and excellence within our team. The ideal candidate will possess a comprehensive understanding of training methodologies coupled with a commitment to upholding the highest standards of service excellence.
Key Responsibilities:
Key requirements:
About us:
Rosewood announces its first property in South America with Rosewood São Paulo. Rosewood São Paulo is located in an historic 1904 building that was formerly a maternity hospital and lies at the centre of Cidade Matarazzo, a complex of elegant, preserved buildings that were built in the early 20th century. T he site was developed by French entrepreneur, Alexandre Allard, who previously helped to bring about the renaissance of the House of Balmain. Allard and Rosewood collaborated on this project with leading international figures such as the Pritzker Prize-winning architect Jean Nouvel, the designer Philippe Starck, as well as the renowned Brazilian artists Vik Muniz and Saint-Clair Cemin. Rosewood São Paulo features 151 guest-rooms and 122 owners' residences, situated within a vertical park created by Nouvel. Two restaurants, including one located on a veranda overlooking the lush hotel gardens, are complemented by a bar and lounge. Recreational facilities will include two swimming pools (one rooftop pool and one set amongst the landscaped grounds) in 2023 the facilities will be expanded and feature a large spa with six treatment rooms. The property offers a number of event and meeting spaces totaling 100,000 sq ft. For special occasions, a listed wedding chapel stands in the grounds of Rosewood São Paulo. The chapel retained the original architecture with a new stained glass window which has been specially commissioned.
Social Responsibility:
Driven by a sense of purpose to inspire, enrich, and positively impact people and the planet, we are committed to empowering individuals throughout our ecosystem and embracing a sustainability approach that places circular hospitality at the heart of our business. We measure our success by the significant contribution we can make to the world through Rosewood Empowers and Rosewood Sustains initiatives.
Learn more at: https://www.rosewoodhotels.com/pt/sao-pauloNossos valores:
Our values
Ownership: Thinking like entrepreneurs, we embrace our role and responsibilities. We commit to tasks, goals and promoting accountability through empowerment.
Passion: Passionate about our industry and enthusiastic in everything we do, we go the extra mile – beyond what is expected and required – and exude contagious positive energy.
Collaboration: Excited about teamwork, we contribute to collective goals. We always recognise and celebrate our shared successes.
Innovation: Boundaries are there to be pushed. We’re open-minded, curious and daring. We listen well before trying out new ideas.
Transparency: Mutual respect and honesty creates a healthy environment. We are committed to truthful, open and transparent communication at every level. We stand up for one another, and what we believe in.
What we're looking for:
We are searching for an associate who embodies a passion for fostering growth and excellence within our team. The ideal candidate will possess a comprehensive understanding of training methodologies coupled with a commitment to upholding the highest standards of service excellence.
Key Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Manage/organize/facilitate/design training and development programs.
- Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
- Facilitate RHR mandated training programs.
- Develop and distribute monthly training calendar.
- Coordinate trainers needed for various programs utilizing training team and department managers.
- Develop and ensure utilization of TREES manuals
- Market and maintain the E-Center.
- Support the training for and continued use of Rosewood Resources tool.
- Maintain accurate records of participants in each training session.
- All other duties as required.
Key requirements:
- Proficiency with Microsoft Office products, with advanced PowerPoint knowledge.
- Excellent public speaking and presentation skills.
- Creative and graphic design ability for presentation development and enhancement.
- Required to speak, read and write English, with fluency in other languages preferred.
- Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.
- Solid knowledge as hospitality trainer or training manager. Hotel operations experience also desirable.
- Dipartimento: Risorse umane
Training and Development Manager
A tempo completo, A tempo indeterminato
Data di inizio:
