Vice President Operations - Americas

Job Description

Impact of this role

The primary responsibility of this role is to drive and oversee profitable strategies for Hotel Operations including Rooms, F&B, Wellness. This position requires close and continuous collaboration with Regional Vice Presidents (RVP) and Managing Directors (MD) in their hotels to ensure the operations strategy is aligned to the company strategy and vision. The VP of Operations will collaborate with group leaders of F&B, Guest Experience, Wellness and Commercial on strategies, challenges and opportunities regarding the operating hotels.

The Vice President of Operations will also act as a conduit at pre-openings between ownership and the hotel RVP/ MD.

Manages relationships with assigned owners and representatives. Ensure compliance with quality and operational.

Key Responsibilities

FINANCIAL

• Provides direction to Managing Directors and Directors of Finance Business Partners in the development of annual business plans and capital expenditure plans for assigned areas of responsibility. Monitors the implementation of approved plans through correspondence and frequent personal visits to maximize hotel operating profits, quality, and service levels to achieve brand and owner objectives.
• Reviews draft annual budgets and business plans prior to corporate submission.
• Provides assistance and direction in diagnosing, addressing and resolving hotel problems; and in analyzing local market activities to determine what competitive actions, if any, should be taken.
• Manages relationships with hotel owners to build cooperation, alignment of objectives and successful outcomes for owners and Rosewood Hotel Group. Supports Managing Directors in dealing with owners on communication of Rosewood business strategy and initiatives, resolution of conflict or other relationship issues.
• Provides assistance and direction to Managing Directors, in diagnosing key metrics such as RGI, RevPAR, Operational Management Review, Quality Standard Review, Cost
• Management Review, Customer Relationship Management, People indicators etc, recommending actions and following up to measure outcomes.
• Monitors the financial performance and operational plans of the hotel to support the agreed overall objectives.
• Conducts pro-forma reviews for new hotel projects and ensures that the hotels are set up to achieve the required revenues and profitability.
• Ensures Procurement Function is well established to source, negotiate, and receive goods and services for pre-opening and operating hotels.

OPERATIONS

• Directs the development of strategies to increase brand awareness by focusing on points of difference, implementation of standards, and ensuring that standards are guest driven while providing ownership value.
• Ensures that product standards are met in all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness.
• Participates in the development and implementation of strategies that will drive performance across all operational areas to ensure business goals are achieved within each hotel.
• Host Monthly Financial Reviews calls with respective RVP / hotels.
• Establishes action plans and strategies for underperforming hotels, follow up on implementation.

PRE-OPENING

• Responsible to ensure the Critical Path Tasks on completed in a timely manner.
• Ensures that hotels open within the approved budget and that manning, HEOS and overall costs are managed during and after opening.
• Responsible for owner relations once Managing Director is in place.
• Collaborating with F&B and Guest Experience Group Leaders on pre-opening requirements.
• Collaborating with Commercial on Pre- opening Sale & Marketing Strategies.
• Coordinates with Design and Project Services on handover/opening date.
• Collaborating with Talent and Culture on recruitment and Task Force.

PEOPLE

• Acts as mentor to hotel management team, responsible for their professional development and career progression by implementing Performance Management process as directed and monitoring individual performance through both informal / formal process.
• Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained. Ensuring that Managing Directors embraces the culture, and drive all associate to be brand ambassadors.
• Models the Corporate culture, vision, mission and core values at all times.

BRAND

• Act as a guardian of the brand positioning across the multiple properties, and address with adequate solutions when standards are not met.
• Develop and implement concepts how to execute the brand personality down to operational level so it can be experienced by the guests.
• Coordinates with Guest Experiences team on hotel performance metrics such as LQA and Trust You as well as to review any proposals to Brand Standards and Brand Product Standards.
• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

• Extensive knowledge of hotel operations across all disciplines
• Well-developed leadership competencies.
• Strategic thinking, with strong problem solving and organizational skills.
• Well-developed communication and presentation skills (written/verbal).
• Effective relationship management skills (internal/external)
• Strong operational skills across Rooms/ F&B.
• Sound financial understanding to P&L level.
• Strategic understanding of Talent & Culture and Sales & Marketing.
• Bachelor’s degree or equivalent in Hotel Management, Business degree or equivalent experience.
• Americas experience is mandatory.
• Preferred previous RVP within 3-5 years, at multi property level.
• Not less than 3-5 years as Hotel Managing Director.
• Not less than 10 years senior hospitality management experience.

About Us

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.