Speech Analyst
Cosa comprende il lavoro
* Responsibilities
* Analyze structured and unstructured data to guide business strategies.
* Build reporting and analytical tools to allow non-technical users to self-service requests.
* Build automated monitoring and alerts on top of analytical reports to identify issues.
* Suggest features, technologies and process changes to reach business goals based on data.
* Create and present findings to technical and non-technical audiences.
* Perform cost/benefit and ROI analysis to determine prioritization.
* Analysis of AI technology to determine performance, impact and shortcomings.
* Experience
* 3+ years of SQL in a professional setting.
* 3+ years analyzing both structured and unstructured data.
* 3+ years working with natural language data in English.
* 3+ years building analytics reports.
* 3+ years communicating data and results to non-technical audiences.
* Databricks experience preferred.
* Experience with big data preferred.
* Experience analyzing conversational IVR and Agent assist technologies preferred.
* Experience analyzing Generative AI and LLM system preferred.
* PowerBi experience is a plus.
#LI-FB2
* Analyze structured and unstructured data to guide business strategies.
* Build reporting and analytical tools to allow non-technical users to self-service requests.
* Build automated monitoring and alerts on top of analytical reports to identify issues.
* Suggest features, technologies and process changes to reach business goals based on data.
* Create and present findings to technical and non-technical audiences.
* Perform cost/benefit and ROI analysis to determine prioritization.
* Analysis of AI technology to determine performance, impact and shortcomings.
* Experience
* 3+ years of SQL in a professional setting.
* 3+ years analyzing both structured and unstructured data.
* 3+ years working with natural language data in English.
* 3+ years building analytics reports.
* 3+ years communicating data and results to non-technical audiences.
* Databricks experience preferred.
* Experience with big data preferred.
* Experience analyzing conversational IVR and Agent assist technologies preferred.
* Experience analyzing Generative AI and LLM system preferred.
* PowerBi experience is a plus.
#LI-FB2
- Dipartimento: Analisi dei dati
Su di te
- Lingua richiesta: Inglese.
L'azienda
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.