Night Auditor
Cosa comprende il lavoro
True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024!
We are looking for:
JOB TITLE: Night Auditor
DEPARTMENT: Front Office
REPORTS TO: Night Manager / Front Office Manager
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management
EXPERIENCE: To fill the position, we require:
2 years experience in a Front Office reception level position
Previous experience with cashiering preferably in a five star international hotel
LANGUAGE: Ability to work and communicate in a multinational environment
Italian – excellent oral and written skills
English – excellent oral and written skills
Additional language – beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position:
Communication skills
Complaint handling skills
TECHNICAL COMPETENCIES:
-Computer literacy adapted to the field of training:
-Comprehensive Opera PMS knowledge
-Microsoft Excel and Statistical knowledge
SCOPE
Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.
They are responsible for the smooth running of the front desk related departments during the night.
OVERALL OBJECTIVES
The job of the Night Auditor is executed satisfactorily when:
1. Security and comfort of guests is ensured at all times.
2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85% and above.
6. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
MAIN RESPONSIBILITIES
I. Process guest registrations, including the computation and collection of payment.
II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
III. Prepare express checkout folios.
IV. Maintain room status inventory.
V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages.
VII. Maintain knowledge of key competitors’ products.
VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
IX. Ensure paperwork to guests and other divisions is processed in a timely manner.
X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
XI. Deliver any financial reports as required.
XII. Ensure timely compilation Front Office reports.
XIII. Generate, print and distribute daily and weekly reports.
XIV. Complete and verify all audit paperwork and shift reports.
XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
XVI. Participate in training programs as required.
XVII. Support the training and development initiatives of HR or other departments.
XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
- Dipartimento: Reception
Su di te
EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management
EXPERIENCE: To fill the position, we require:
2 years experience in a Front Office reception level position
Previous experience with cashiering preferably in a five star international hotel
LANGUAGE: Ability to work and communicate in a multinational environment
Italian – excellent oral and written skills
English – excellent oral and written skills
Additional language – beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position:
Communication skills
Complaint handling skills
TECHNICAL COMPETENCIES:
-Computer literacy adapted to the field of training:
-Comprehensive Opera PMS knowledge
-Microsoft Excel and Statistical knowledge
- Lingue richieste: Italiano e Inglese.
L'azienda
One of Italy’s most enchanting secrets, San Clemente Palace is a city resort located on its own island in the Venice lagoon, just 10 minutes from San Marco Square via the hotel’s complimentary boats.
A tranquil sanctuary on the doorstep of Venice, San Clemente Palace Kempinski is one of Italy’s most enchanting secrets. The stately resort immerses guests in the drama, glamour, and heritage of Venice. The 900-year-old landmark property is comprised of a series of beautifully restored monastery buildings, as well as a 12th century chapel, and nearly 15 acres of ancient gardens, courtyards and terraces boasting breathtaking views of the city on the horizon.
San Clemente Palace Kempinski has 32 special and 34 junior suites, and 130 luxury rooms in which Venetian decorations blend with legacy design elements, while typical high Venetian ceilings create a sense of home. San Clemente Suite is selected as the “Europe's Leading Hotel Suite” in 2018.
The hotel features three bars and three special restaurants, including a signature restaurant with terraces overlooking the lagoon. San Clemente Palace Kempinski’s executive chef masterfully creates epicurean aquarelles beyond expectations that depict delicacies from the Adriatic Sea, and culinary inspirations of modern Venetian and East Mediterranean origin.
San Clemente Palace Kempinski also features the Europe’s Best Hotel Spa 2019 award winner Merchant of Venice SPA. The unique spa experience offers a luxurious couples suite, and indulgent wet area with sauna, steam bath and showers, together with a hair salon.
The hotel’s heated outdoor swimming pool is the ideal location for a refreshing break during the entire season. The hotel also features a great range of fitness facilities, 1,500-metre jogging path through the centuries-old park, the pitch-and-putt course and the tennis court.
