Waiter / Waitress / Chef de Rang

SCOPE
The overall scope of the job includes serving food and beverages to guests in the assigned outlet,
providing a courteous, professional, efficient and flexible service consistent with the standards of
the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize
guest satisfaction.

OVERALL OBJECTIVES
The job of Waiter / Waitress is executed satisfactorily when:
● All rules & regulations are strictly adhered within the hotel including hotel’s policy on
fire and safety as well as hygiene regulations including HACCP.
● The service team is well managed, having delegated the appropriate tasks to the team
members.
● A High quality of product and service is maintained in the outlet.
● The outlet is developed in an entrepreneurial manner, looking for opportunities to
generate more business at all times.
MAIN RESPONSIBILITIES
● Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
● Report to duty punctually wearing the correct uniform, clean and well pressed including
appropriate shoes (polished) and nametag at all times according to the hotels dress code
& Kempinski grooming standards, maintaining a high standard of personal appearance
and hygiene at all times.
● A courteous, professional and efficient service is provided at all times.
● All duties and tasks are performed as per the tasks required at the outlet.
● Be knowledgeable of all services and products offered by the hotel.
● Have a thorough knowledge and understanding of all food and beverage items offered by
the department assigned.
● Have the knowledge and understanding to explain and perform upselling all items offered
by the department assigned as well as offering alternatives.
● Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
● Ensure that the place of work and surrounding area is kept clean and organized at all
times.
● Successfully perform opening and closing procedures established for the assigned outlet
● Handle guest enquiries in a courteous and efficient manner and report guest complaints
and feedback to supervisors.
● Report guest complaints immediately to the supervisors and ensuring follow up is
performed with the guest.
● Be knowledgeable to operate the existing POS system based on the trained responsibility
level as assigned in the department.
● Understand and strictly adhere to the rules & regulations established in the hotel’s policy
manual and the hotel’s policy on fire, hygiene, health & safety.
● Maintain a good rapport and work relation with staff in the assigned department and
within the hotel.
● Attend and contribute to all staff meetings, departmental trainings and hotel initiated
trainings scheduled.
● Undertake reasonable tasks and secondary duties as assigned by the Department Head.
● Respond to any changes in the department as dictated by the hotel management.
● Assist in carrying out scheduled inventories of products and operating equipment.
● Perform any other assigned reasonable duties and responsibilities as assigned.
● Project at all times a positive and motivated attitude and exercise self-control.
Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.

NATIONALITY: Eligible for a working permit in country of hire.

EDUCATION: Hospitality Management or related field.

EXPERIENCE: To fill the position, the following is required:
● Experience in an F&B service role.
LANGUAGE: Ability to work and communicate in a multinational
environment:
● Local language – excellent oral and written skills.
● English – excellent oral and written skills.
● Additional language – beneficial.

COMPETENCIES:

● Ability to work as part of a team, thrive under
pressure in challenging circumstances and come
up with proactive, rational solutions.
● Excellent written and verbal communication skills.
● Excellent organizational and time management skills.
● Applies a professional, confidential and ethical
approach at all times.
● Works in a safe, prudent and organized manner.

TECHNICAL
COMPETENCIES: Computer literacy adapted to the field of training:
● Ability to operate computer and office equipment.
● Proficiency in Excel and Word is beneficial.

INDIVIDUAL
CHARACTERISTICS: To fill this position the candidate must identify with the
Kempinski core values, in addition they should be
especially:
● Passionate for Food & Beverage
● People Oriented
● Passionate for European luxury
● Entrepreneurial
● Straightforward
● Sense of responsibility
● Team player
● Analytical thinker
● Flexible and reliable
● Tolerant and open minded
● Works well under pressure
OTHER SKILLS: Depending on region and property.