Guest Relations Manager
Cosa comprende il lavoro
GUEST RELATION MANAGER
San Clemente Palace Venice – www.sanclementepalace.it
Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.
Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.
The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.
Role Description:
As Guest Relation Manager, you will be the ambassador of the resort’s luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays.
Your main responsibilities will include:
• Overseeing the entire guest relations team and ensuring exceptional service delivery
• Greeting and welcoming VIPs, repeat guests, and special travelers with personalized attention
• Managing the guest journey, from pre-arrival communication to post-stay follow-up
• Handling complex guest requests, service recovery, and sensitive situations with professionalism
• Collaborating with Rooms, F&B, Spa, Concierge, and Events departments to exceed guest expectations
• Ensuring accurate coordination of amenities, welcome arrangements, and special celebrations
• Monitoring guest satisfaction scores and implementing improvement initiatives
• Leading daily briefings and sharing guest insights with relevant teams
• Managing guest feedback through all channels and ensuring timely responses
• Maintaining updated guest preferences and ensuring a highly tailored experience
• Preparing reports on VIP arrivals, guest trends, and satisfaction metrics
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel
- • Accommodation, meals, uniform
- • A key role in shaping guest experiences within one of Europe’s most prestigious luxury resorts • Opportunity to work in a stunning historical property immersed in art, culture, and heritage • Competitive compensation • Professional development • A dynamic, supportive, and international team environment
- Dipartimento:
- Dipartimento: Guest Relations
Su di te
GUEST RELATION MANAGER
San Clemente Palace Venice – www.sanclementepalace.it
Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.
Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.
The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.
Role Description:
As Guest Relation Manager, you will be the ambassador of the resort’s luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays.
Your main responsibilities will include:
• Overseeing the entire guest relations team and ensuring exceptional service delivery
• Greeting and welcoming VIPs, repeat guests, and special travelers with personalized attention
• Managing the guest journey, from pre-arrival communication to post-stay follow-up
• Handling complex guest requests, service recovery, and sensitive situations with professionalism
• Collaborating with Rooms, F&B, Spa, Concierge, and Events departments to exceed guest expectations
• Ensuring accurate coordination of amenities, welcome arrangements, and special celebrations
• Monitoring guest satisfaction scores and implementing improvement initiatives
• Leading daily briefings and sharing guest insights with relevant teams
• Managing guest feedback through all channels and ensuring timely responses
• Maintaining updated guest preferences and ensuring a highly tailored experience
• Preparing reports on VIP arrivals, guest trends, and satisfaction metrics
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel
- • Accommodation, meals, uniform
- • A key role in shaping guest experiences within one of Europe’s most prestigious luxury resorts • Opportunity to work in a stunning historical property immersed in art, culture, and heritage • Competitive compensation • Professional development • A dynamic, supportive, and international team environment
- Dipartimento:
- Lingue richieste: Italiano e Inglese.
L'azienda
One of Italy’s most enchanting secrets, San Clemente Palace Venice is a city resort located on its own island in the Venice lagoon, just 10 minutes from San Marco Square via the hotel’s complimentary boats, awarded ‘Best Hotel in Venice’ and ranked among the Top 20 Hotels in the World by the Condé Nast Traveller Readers’ Choice Awards 2025.
A tranquil sanctuary on the doorstep of Venice, San Clemente Palace Venice is one of Italy’s most enchanting secrets. The stately resort immerses guests in the drama, glamour, and heritage of Venice. The 900-year-old landmark property is comprised of a series of beautifully restored monastery buildings, as well as a 12th century chapel, and nearly 6 acres of ancient gardens, courtyards and terraces boasting breathtaking views of the city on the horizon.
San Clemente Palace Venice has 32 special and 34 junior suites, and 130 luxury rooms in which Venetian decorations blend with legacy design elements, while typical high Venetian ceilings create a sense of home. San Clemente Suite is selected as the “Europe's Leading Hotel Suite” in 2018.
The hotel features three bars and three special restaurants, including a signature restaurant with terraces overlooking the lagoon. San Clemente Palace Venice’s executive chef masterfully creates epicurean aquarelles beyond expectations that depict delicacies from the Adriatic Sea, and culinary inspirations of modern Venetian and East Mediterranean origin.
San Clemente PalaceVenice also features the Europe’s Best Hotel Spa 2019 award winner Merchant of Venice SPA. The unique spa experience offers a luxurious couples suite, and indulgent wet area with sauna, steam bath and showers, together with a hair salon.
The hotel’s heated outdoor swimming pool is the ideal location for a refreshing break during the entire season. The hotel also features a great range of fitness facilities, 1,500-metre jogging path through the centuries-old park, the pitch-and-putt course and the tennis court.
