F&B Venue Manager

Description

Who we are

Selina’s mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.

What the role is

The F&B Venue  Manager is in charge of the day to day management and results of the F&B Venue, including: delivering the F&B strategy, Revenue Generation, Cost Control, People Development, Quality Control, Daily Cash Reconciliation, Health and Safety standards, Execution of events, and Ensuring the F&B operation is profitable.

Venue Profitability: 

• Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budget
• Manage Purchase Orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department
• Manage the venue’s software systems: POS, Inventory, and Pricing systems
• Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.
• Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure Customer Experience is seamless for hotel guests and visitors alike.

Venue Operation:

• Recruit, onboard, and train all venue staff.
• Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.
• Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues
• Greet customers and offer support on customer complaints and queries
• Ensure cleanliness of the venue at all times and compliance with required industry and company protocols
• Ensure full compliance with health and safety legislation and licensing laws
• Complete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress.
• Ensure the venue follows all brand guidelines
• Manage all maintenance protocols (preventive and repairs)
• Ensure security is effective for guests, connectors, and loss prevention

Venue Events:

• Curate and Execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events: revenue, cost control, profitability, venue-level contribution margin.
• Support DJs and artists scheduled for the location. In charge of Artist Relations as well as sound and visual equipment maintenance and operation.
• Decorate venue with brand approved concepts
• Deliver events on time, within budget
• Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year.
• Support the creation of content and delivery of Social media engagement initiatives. 
• Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue.
• Work with Brand-approved Influencers to increase revenue and reputation
• Build a network in the local community and curate relationships with community leaders and opinion leaders

Requirements

• Fully Bilingual (English and local language) 
• Strong organization and time management skills
• Previous management or department head experience <3 years 
• Previous stock management experience
• Previous scheduling experience 
• Experience building and costing menus 
• Previous cash reconciliation experience 
• Demonstrates a good understanding of P&L statements
• Experience planning and managing events
• Cultural fit and community engagement 
• Local supplier and vendor network

What you can expect

• Competitive salary 
• A share of the profit you Generate 
• No dress code  
• Pet-friendly (as long as your pet is friendly) 
• Multiple online training opportunities 
• Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
• Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
• Have your birthday off
• Amazing referral program with cash and global holiday packages; we know you hang out with other great people
• Extra country-specific benefits; we can tell you more during the application process