Hospitality Operations (Internship Opportunity)

Description

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?  

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands! 

What is Selina?  

Our Mission is to inspire authentic and meaningful connections. 

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.    

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology. 

At Selina, every challenge is a wave desiring to be ridden and since we're all equal before a wave our team is always ready to take them and succeed. But always remember… The best surfer out there is the one having the most fun. 

Summary   

We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry. 

As an Operations Rockstar you will:  

• To ensure the best experience for all customers from the Front Desk, Cowork, and Playground. 
  
  
• Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team. 
  
  
• Work closely with the tours & travels team. 
  
  
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. 
  
  
• To assist in keeping the hotel reception area clean and tidy at all times. 
  
  
• To assist the process all guest check-ins and early check outs  
  
  
• Provide sales support to the location  
  
  
• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction 
  
  
• Be the main contact to Selina Reservations center.  
  
  
• Manage communication with guests and deal with complaints.  
  
  
• Work closely with the back-office team, including inventories and reports.  
  
  
• Learn how to order office supplies and materials by min and max list.  
  
  
• Ensure standard customer service.  
  
  
• Day-to-day support to the housekeeping department  
  
  
• Create a community experience in collaboration with the community team.  
  
  
• Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing. 
  
  

Besides the Selina ultimate learning experience... You also receive:
 

During your Internship:  

• Free accommodation
• Full free access to the Selina CoWork spaces
• Your birthday is time off! 
• Cultural events and Wellness activities at Locations
• Voluntary Activities - Selina Gives Back
• Selina Experience: 
• 30% OFF Accommodation
• 25% OFF Friends and Family
• 20% OFF F&B and Retail

Upon Completion of your Internship:  

• Up to 12,500 tokens that you can redeem on a future stay at any Selina around the globe!
• Certificate of Internship Completion

It only takes to be:  

• Currently enrolled in the university
• Able to provide a university agreement confirming the internship period
• Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.

This will be unlike any other internship! You’ll have fun, gain incredible experience, and learn constantly. Are you in?