Hospitality Operations (Internship Opportunity) - Porto Portugal

Description

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

What is Selina?

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.   

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

At Selina, every challenge is a wave desiring to be ridden and since we're all equal before a wave our team is always ready to take them and succeed. But always remember… The best surfer out there is the one having the most fun.

Summary  

We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry.

As an Operations Rockstar you will:

• To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
  
  
• Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
  
  
• Work closely with the tours & travels team.
  
  
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To assist the process all guest check-ins and early check outs 
• Provide sales support to the location 
  
  
• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
• Be the main contact to Selina Reservations center. 
  
  
• Manage communication with guests and deal with complaints. 
  
  
• Work closely with the back-office team, including inventories and reports. 
  
  
• Learn how to order office supplies and materials by min and max list. 
  
  
• Ensure standard customer service. 
  
  
• Day-to-day support to the housekeeping department 
  
  
• Create a community experience in collaboration with the community team. 
  
  
• Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.
  
  

Besides the Selina ultimate learning experience... You also receive:

During your Internship:

• Free accommodation
• 2 meals per day in your Internship Location
• Full free access to the Selina CoWork spaces
• Your birthday is time off! 
• Cultural events and Wellness activities at Locations
• Voluntary Activities - Selina Gives Back
• Selina Experience: 
• 30% OFF Accommodation
• 25% OFF Friends and Family
• 20% OFF F&B and Retail

Upon Completion of your Internship:

• Up to 12,500 tokens that you can redeem on a future stay at any Selina around the globe!
• Certificate of Internship Completion

It only takes to be:

• Currently enrolled in the university
• Able to provide a university letter confirming the internship period
• Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.

This will be unlike any other internship! You’ll have fun, gain incredible experience, and learn constantly.  Are you in?