Captain - In Room Dining (Overnight)

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Captain - In Room Dining (Overnight) based at Kowloon Shangri-La, Hong Kong!

As a Captain, we rely on you to:

• Provide quality service to guests
• Ensure smooth operations of the work section appointed and strive for customer delights
• Ensure that service / items are prepared according to the standards
• Check cleanliness of the section prior to and after service
• Obtain customer feedback during operation to ensure guest satisfaction

We are looking for someone who has:

• Relevant working experience in a supervisory role in hotel is preferred
• With formal training in Hospitality Management is an advantage
• Excellent guest interaction skills
• Strong communications and interpersonal skills
• Guest oriented and a good team player
• Outgoing and friendly with great attention to detail