Customer Service Executive (Cantonese Speaker)

Shangri-La Customer Engagement & Process TransformationKuala Lumpur

Looking for potential and passionate Customer Service Executive (Earn up to RM5000)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!



What will you learn and be part of?

• Receive industry best training that will equip you with soft and technical skills for the role.
• Gain confidence in meeting and exceeding expectations of our global customers.
• Get comfortable in handling emails and calls and potentially chats
• Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
• The opportunity to work and grow in a diverse culture with a rewarding career

What are we looking for?

• Excellent spoken and written in English, Mandarin & Cantoneseis required.
• Pleasant personality with good communication skills
• Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
• Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
• Computer literate and internet savvy.
• Positive attitude and a team player with a passion for delivering World Class customer service.
• Willing to work in a shift environment (24/7 operations)
• Ability to work under pressure to meet or exceed set performance standards
• Open to Malaysian only.

Your characteristics

• Self-motivated
  
  
• Detail-oriented
  
  
• Customer focused
  
  
• Flexible
  
  
• A Doer
  
  
• Calm under pressure
  
  
• Uses initiative
  
  
• Empathetic internally and externally
  
  
• Reliable
  
  
• Determined
  
  
• Resilient
  
  
• Approachable
  
  
• Consistent
  
  
• Believes in and exhibits PRIDE (personal responsibility in delivering excellence)
  
  

What's in It for You?

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week (shift based)
• Earn an attractive monthly salary up to RM4500 (excluding incentives)
• Shift allowance
• Earn monthly language allowance up to RM900
• Discretionary performance-based bonus and incentives
• Paid Training and career development opportunity
• Socso, EPF, EIS and medical insurance coverage
• Annual Preventive Health Screening
• Annual Leave