Director of Rooms

Embark on a journey with us to craft the zenith of opulent hospitality at the iconic Shangri-La Hangzhou East Wing project. Here, your position transcends the conventional boundaries of a mere job—it’s an invitation to embody the essence of an extraordinary host, one who will forge indelible experiences within the tapestry of luxurious service standards.

**Role Introduction:**

We are seeking a distinguished leader to take on the role of Director of Rooms at the East Wing Project. As the orchestrator of Rooms, Housekeeping (HSKP), and VIP services, you will play a pivotal role in curating seamless and unparalleled guest experiences.

**Key Requirements:**

1. **Leadership in Service Excellence:** Lead the Rooms, HSKP, and VIP service teams, fostering a culture of service excellence that surpasses guest satisfaction and exceeds established standards.

2. **Team Management:** Inspire and guide the teams under your purview, cultivating a collaborative environment focused on delivering exceptional experiences throughout the guest's stay.

3. **Operational Excellence:** Oversee the operational aspects of Rooms, ensuring the highest standards of cleanliness, comfort, and personalized service are consistently maintained.

4. **Guest Engagement:** Enhance guest engagement through personalized services, anticipating and fulfilling individual preferences to create memorable and lasting impressions.

5. **Quality Control:** Implement stringent quality control measures across Rooms and related services, maintaining consistency and upholding the highest standards of luxury.

6. **Budget Oversight:** Efficiently manage the Rooms and VIP services budget, optimizing resources to achieve financial objectives while delivering exceptional guest experiences.

7. **Collaboration with Other Departments:** Collaborate seamlessly with other departments to ensure a holistic and harmonious guest experience, integrating Rooms services with overall hotel operations.

**Additional Key Points:**

8. **Local and Global Trends Awareness:** Stay abreast of local and global trends in hospitality, incorporating innovative approaches to enrich the guest experience in Rooms and VIP services.

9. **Self-Driven and Experienced:** We are looking for a highly experienced professional, internally or externally, with a self-driven approach to leadership, integrity, and a passion for nurturing both guest relationships and the talents (colleagues) within the team.

10. **Extreme Open Mindset:** Bring an extreme open mindset to the role, embracing creativity and unconventional solutions to set the East Wing project apart in the world of luxury hospitality.

11. **Eye for Detail and Quality Orientation:** Demonstrate an unwavering commitment to detail and quality, ensuring that every aspect of the guest's room and overall experience reflects the utmost standards.

Don’t miss this chance to imprint your mark on the unfolding legacy of excellence. Apply now and seize the unique opportunity to join the pioneering team creating history at Shangri-La Hangzhou East Wing Project. Be the catalyst for unparalleled experiences and redefine the art of hospitality in the making.