Head of Guest Experiences

Embark on a journey with us to craft the zenith of opulent hospitality at the iconic Shangri-La Hangzhou East Wing project. Here, your position transcends the conventional boundaries of a mere job—it’s an invitation to embody the essence of an extraordinary host, one who will forge indelible experiences within the tapestry of luxurious service standards.Embark on a journey with us to craft the zenith of opulent hospitality at the iconic Shangri-La Hangzhou East Wing project. Here, your position transcends the conventional boundaries of a mere job—it’s an invitation to embody the essence of an extraordinary host, one who will forge indelible experiences within the tapestry of luxurious service standards.

Lead the key ambassador for our establishment, the Personal Host team will play a pivotal role in crafting and delivering exceptional guest experiences, from pre-arrival through post-stay.

Ensure that the Guest Experience department is managed successfully as an independent center and hand of guest issues and monitor guest satisfaction bycreating curated experiences for guests, tailoring offerings to individual preferences.

Able to train the team member to identify himself with the culture of Hangzhou, its surrounding and its local culture, able to create collaborative partnership with third parties to curate extraordinary experiences.

Report line:

Report to GM directly

Don’t miss this chance to imprint your mark on the unfolding legacy of excellence. Apply now and seize the unique opportunity to join the pioneering team creating history at Shangri-La Hangzhou East Wing Project. Be the catalyst for unparalleled experiences and redefine the art of hospitality in the making.