Service Associate - Spa Therapist

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Spa Therapist, we rely on you:

• To go through intensive spa training on massages, facials, and body treatments based on the standard and quality of the Hotel.
• Inspects treatment room at the start of the shift to ensure that the set-up of treatment rooms is in accordance with established standards.
• Re-checks room prior to any treatment to ensure that there is adequate supply of guest amenities, towels, bathrobe, and other supplies.
• Diagnose customer skin type for facials and recommends body treatment based on guest preference.
• Explains to the guest the benefit and procedures of the treatments. Gives product knowledge of its active ingredients.
• Applies treatment procedures/products in accordance with established measurements and timeframe.
• Sells cosmetic retail products properly explaining what the product is for, what benefits to the clients.
• Prepares monthly report as input to the managers’ report on business volume and performance.
• Up sells spa treatments.
• Answers all guest inquiries (personal or through telephone), making sure that information given is complete, accurate and timely.
• Booking appointments, ensuring all needed information is recorded.

Requirements:

• Diploma in Tourism/ Hospitality/ Hotel Management/ any relevant training or course in physical therapy.
• Proficient in oral and written English and Malay.
• Physical Therapy graduate or a graduate of any medical-related course.
• Pleasant, effective social skills.
• Physically fit and articulate.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.