Service Manager - Duty Manager 值班经理

Kerry Hotel, Beijing under Shangri-La Hotel Management

北京嘉里大酒店

The Brand Experience

Kerry is an urban lifestyle destination where the hotel and neighborhood seamlessly connect, and everyone is welcome. It is vibrant and buzzing with life and activity, defined by a spirited style and a careful attentiveness. We create an environment that promotes a balanced lifestyle for our guests and colleagues to embrace individuality and style with an unpretentious manner.

At Kerry Hotels, we believe in offering a sense of the familiar by connecting the hotel with the neighborhood and allow spaces for people to achieve their lifestyle. We want to be inclusive, approachable and welcoming of diversity.

Kerry Hotel, Beijing

北京嘉里大酒店

Kerry Hotel, Beijing is an urban lifestyle destination where the hotel and neighborhood seamlessly connect and create a space where everyone is welcome. It is vibrant and buzzing with life and activity defined by a spirited style and a careful attentiveness.

People are the heart of Kerry Hotel, Beijing, and we invite you to be a part of this positive energy.

We are looking for a Duty Manager

我们正在寻找一位值班经理

As a Duty Manager, we rely on you to

作为一名值班经理，您的主要工作职责是：

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• 确保每日运营平稳
• 提升客人在店期间的整体体验
• 监督和指导前台团队
• 确保所有同事能够按照酒店标准提供相应服务及产品
• 提高客人的住店离店体验

We are looking for someone who:

我们正在寻找一位具备以下条件的候选人：

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills
• 对酒店职业认可，做事主动，亲善友好，乐于助人，值得信赖
• 充分理解房务部运营及前台操作
• 由于有外籍客人入住，需具流利的英语交流和书写能力
• 有同级别豪华酒店工作经验者
• 有酒店管理相关的教育背景者优先
• 具有较强的人际交往能力

By applying to this position, you have read, understood and agreed to our Data Protection Policy . (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection )

申请此职位，即表示您已阅读、理解并同意我们的数据保护政策(如超链接未能引导您进入该政策，请复制此网址并在浏览器中查看: https://www.shangri-la.com/group/careers/data-protection ）