Service Manager - Front Office 值班经理

Shangri-La, Xiamen 厦门香格里拉

Shangri-La, Xiamen, opened in 2017, located in the heart of Guanyinshan International Business Centre, which takes only 25-minute ride from the Xiamen Gaoqi International Airport and just minutes away from the Xiamen International Conference & Exhibition Centre. We have 325 luxurious rooms and suites, and offers 3 F&B outlets including Café Amoy, Chinese restaurant, Lobby Lounge and 11 Banquet function rooms. In house guest will enjoy the hotel’s comprehensive fitness and recreational facilities, including kids club, indoor lap pool, steam rooms, saunas and state-of-the-art gym equipment.

厦门香格里拉于2017年开业，位于观音山国际商务中心的中心地带，距离厦门高崎国际机场仅25分钟，距离厦门国际会展中心仅几步之遥。酒店拥有325间豪华客房与套房，配备全日餐厅、中餐厅、大堂吧以及十一个大小不同的宴会厅。此外，酒店宾客可享受完善的健身和娱乐设施，包括儿童乐园、25米室内游泳池、蒸汽浴与桑拿浴设施、设备先进的健身器材。

We are looking for Service Manager - Front Office
我们正在寻找一位值班经理
As a Service Manager - Front Office, we rely on you to
作为一名值班经理，你的主要工作职责为：
1. Eligible to handling guest compliant and emergency issues
2.To have complete knowledge of the operational systems at Front Office, Service Centre/Telephone and any other related systems
3.Identifies staff training requirements and service improvements areas.
4. Make monthly turnover report & analysis
5.Create a positive and highly motivated working environment that promotes and develops teamwork.
1.能够很好地处理客人投诉和紧急事件
2.了解前厅部所有操作系统的知识，服务中心和其他相关系统。
3.确定员工的培训需求和待改进点
4. 完成月度离职报表及离职分析
5.创造积极向上的工作环境以此提升团队工作能力。

We are looking for someone who:
我们正在寻找一位具备以下条件的候选人：
1. Preferably possesses relevant experience in a luxury hotel
2. Communicates and writes with fluency in English
3. Is an advanced user of Microsoft Office suite
4. Enjoys interacting with people
5. Careful work, a strong sense of responsibility
6. Good team spirit, good conduct, strong external, and internal communication skills
1. 有豪华酒店相关工作经验者优先
2. 能用流利的英语进行沟通和写作
3. 能熟练的使用办公软件
4. 喜欢与人交往
5. 工作细心，责任心强
6. 良好的团队合作精神，品行端正，较强的对外对内沟通能力

If you are the right person, what are you waiting for? Click the apply button now!
如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)

通过申请此职位，表示您已阅读、理解并同意我们的数据保护政策。（如果您无法通过此超链接阅读该政策，请复制以下URL并在网页浏览器中查看：https://www.shangri‐la.com/group/careers/data‐protection）