Executive Housekeeper

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, order, and aesthetics in guest rooms, public areas, and back-of-house areas. This role is pivotal in upholding the hotel’s five-star service standards and delivering an exceptional guest experience.

Key Responsibilities:

Operational Management

• Plan, organize, and supervise all housekeeping operations.

• Ensure guest rooms, public areas, laundry, and back-of-house areas are cleaned and maintained to the highest standards.

• Develop and implement SOPs and quality standards aligned with luxury service expectations.

• Conduct regular inspections of guest rooms and public areas to ensure adherence to standards.

Team Leadership

• Recruit, train, supervise, and evaluate housekeeping staff including supervisors, attendants, and laundry personnel.

• Schedule staff effectively to ensure coverage during peak and off-peak periods.

• Provide coaching and performance feedback to maintain team motivation and excellence.

Inventory & Budget Control

• Manage inventory levels of linen, cleaning supplies, and guest amenities.

• Prepare and manage the department’s operational budget.

• Monitor expenses and implement cost-control measures without compromising service quality.

Guest Experience

• Collaborate with Front Office, Engineering, and other departments to ensure seamless guest experiences.

• Respond promptly and professionally to guest requests and complaints regarding housekeeping services.

• Ensure rooms are consistently ready for guest arrivals, especially VIPs and special occasions.

Compliance & Safety

• Ensure all housekeeping procedures comply with health, safety, and hygiene regulations.

• Conduct safety training and enforce hotel policies on security and risk management.

• Maintain cleanliness and sanitation standards as per local and international guidelines.

 

Qualifications

Qualifications:

• Bachelor’s Degree or Diploma in Hospitality Management or related field preferred.

• Minimum 5–7 years of housekeeping experience in a luxury hotel environment, with at least 3 years in a managerial or supervisory role.

• Strong leadership and people management skills.

• Excellent organizational and time-management abilities.

• Knowledge of housekeeping management systems.

• Fluent in English; additional languages are an asset.

Key Competencies:

• Attention to Detail

• Guest-Centric Approach

• Strategic Thinking

• Problem Solving

• Team Development

• Communication & Interpersonal Skill