Assistant Sales Manager
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Job Responsibilities
Key Responsibilities
Customer
Systems and Procedures
Learning & Development
Revenue
Job Requirements
Key Responsibilities
- To own and achieve the revenue budget of the Hotel along with the General Manager.
- To co-ordinate and develop various sales and marketing initiatives of the hotel.
- Responsible for the outbound business of the accounts managed towards other hotels.
Customer
- Build relationships, network & maintain regular contacts with corporate and key individual customers, bookers, decision makers and hoteliers.
- Build an accurate and effective database of current and potential guests/accounts in order to orient targeted sales efforts in accordance with the S&M plan.
- Identify key customer needs & secure feedback through sales calls & meetings and take actionable steps in coordination with support of respective functions.
Systems and Procedures
- Developing and implementing sales plan to increase sales, customer retention etc.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- To produce daily/weekly/monthly/quarterly MIS as needed.
- To implement effective filing and lead tracking systems within the sales department in order to minimize response times and maximize conversion.
- Daily brief and debrief of the sales calls, breakfast meetings, tele calls with periodic reviews and guidance of the direct reports
- Co-ordinate with the Front Office regarding daily sales, VIPs, regulars and other guest requirements.
- Maintain accurate and up to date information on competition’s performance, sales & marketing strategy etc.
Learning & Development
- To have product knowledge of hotels.
- Be informed about the trends in hospitality and other innovation, changing customer needs and behavior, and developments in other industries
Revenue
- Handle key accounts for the hotel and maximize revenue generation from these accounts.
- Assist in preparation of revenue budgets for the hotel.
- Ensure hotel meets or exceeds budgeted goals.
- Be responsible for the outbound business of the accounts managed towards other TAJ hotels
- Assist in designing and developing the sales & marketing plan for the unit.
- Monitor competition pricing activities, Hotel BOB & track events to ensure proper and timely inputs to revenue management team.
- Co-ordinate with the Accounts dept on credit limits and outstanding from various guests/corporate and to ensure, timely collection of all outstanding dues from designated companies.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Job Requirements
- Candidate must possess Post Graduation.
- Atleast minimum 3 to 4 years of working experience in the related field is required for this position.
- Dipartimento: Marketing Commerciale
