Receptionist

Customer service - is responsible for the reception, the smooth running of the stay and the departure of the guests:

• Greets customers, provides necessary information, and assumes responsibility check-in administration (hotel forms, police form, passport control, deposit payment, etc.)
• Informs customers (shopping districts, restaurants, sights, walks, public transport timetables, etc.), solves problems and complaints (theft, illness, unsatisfactory service), is constantly attentive to the customer's needs. Takes care of both internal and external bookings (restaurant, performances, transport, outings)
• Awakens customers on demand.
• Takes care of the check-out administration: writes the invoices, does the bill (room rental, drinks, telephones, T.V.), cash and controls the means of payment. Is possibly responsible for the cash and Foreign Exchange
• Monitors the entry and exit of guests, flags unwanted visitors
• Uses the telephone exchange

Administration - handles all documents related to the rental of rooms and the stay of the customers:

• Processes data relating to registrations and payments, executes the accounting operations, prepares cash reports, writes checklists (room rental, reservations, cancellations, wake-up service, etc.) classifies documents.

Communication:

• Provides, on the basis of the schedule or on request, instructions to the heads of departments or services (e.g. restaurant, cleaning service, room service)
• Reports to managers or colleagues on the situation (work in bearing)
• Takes care of mail, sends documentation, sorts mail and forwards messages
• Takes over the phone: provides information, registers bookings, takes note of messages, forwards communications to people answers, answers fax and telex
• Is responsible for order and sharpness in the reception.

The candidate must possess the following qualifications and skills:

• Languages: English, French
• Knowledge of Opera Cloud and Microsoft Office
• Neat and professional appearance
• High-quality customer service, smiling and welcoming
• Excellent written and verbal communication skills
• Organized and great attention to detail
• Ability to solve problems and take initiative
• Team spirit, friendly
• Ability to remain calm and polite under pressure
• Flexibility in tasks and schedule