Front Office Manager
Cosa comprende il lavoro
Your Mission, Should You Choose to Accept It
As our Front Office Manager, you lead the team that sets the tone for every stay. You bring energy, structure and warmth to the front desk, turning arrivals into moments that feel personal and check-outs into reasons to return. You guide your Hosts and Supervisors, help them grow, and shape a vibe that guests instantly feel when they walk in. You keep operations smooth, make smart decisions on the fly and lift the guest journey from good to unforgettable. You’re the person who spots opportunities, solves problems and brings people together. And you’ll do all that in a team that values creativity, trust and curiosity.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- Lead a team of Front Office Hosts and Supervisors with confidence, clarity and positivity
- Shape a fun, welcoming and high-performing culture at the front desk
- Coach your team in real time and help them grow in their roles
- Be the go-to person for guests and support them throughout their stay
- Solve challenges on the spot and keep the guest journey smooth
- Oversee schedules, daily operations and all front desk processes
- Connect with other departments so service feels seamless from start to finish
- Spot upsell moments and make smart decisions to boost occupancy and revenue
What You’ll Have
- You have 1 to 3 years of experience in a similar role, ideally in hospitality
- You bring sharp people skills and know how to motivate different personalities
- You have a creative, problem-solving mindset and enjoy improving how things work
- You bring strong communication skills in English and the local language
- You have an eye for organisation and love when processes run smoothly
- You stay calm when things get busy and turn pressure into smart action
- You bring basic financial understanding and feel comfortable reading numbers and trends
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
- Dipartimento: Responsabile Rooms Division
L'azienda
The Social Hub is a diverse community where people come to learn, stay, work, and play – previously known as The Student Hotel. Designed to create meaningful, fun experiences, The Social Hub is your neighbourhood hub to discover, do better and make an impact; it's your space to call home. Whether you're a local, traveller, student or professional, The Social Hub connects you with passionate people from all walks of life to meet, share ideas and experiences and stay true to your purpose. And it all happens under one hub. You'll find hotel rooms, coworking and event spaces, restaurants and bars, a gym, lounges – everything that brings people together. Founded in 2012, TSH is headquartered in Amsterdam and has 650 employees. With over 11,000 rooms in Europe both open and under development, TSH aims to offer a unique experience to its community of international guests.
As of today, The Social Hub is operating in 16 European locations: two hotels in Amsterdam and one in Barcelona, Toulouse, Madrid, Berlin, The Hague, Delft, Vienna, Groningen, Eindhoven, Maastricht, Rotterdam, Paris, Florence and Bologna. The Social Hub’s total locations amount to 25 hotels, with 18 currently open and seven more opening in Lisbon, Porto, Rome San Lorenzo, Florence Belfiore, Turin, San Sebastian, and Glasgow by 2025.
Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.
Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics is what make us different, so come as you are.
