Senior Product Manager (Viator)

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

The Role

The Viator Platform product team is seeking an experienced and enthusiastic Senior Product Manager to join the team on a mission to place Viator at the center of the Experiences ecosystem by solving the complex underlying problems of the industry by building unmatched capabilities and leveraging the exponential problem-solving power of an open ecosystem through robust APIs. You will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions and grow as a product management professional.

In this role you will work at the core part of our platform, developing capabilities in the areas such as booking management, logistics and/or inventory management. Rather than creating a singular offering for one group of customers you will focus on building an ecosystem that enables others to create exponential value. The role is based as either hybrid from our Oxford, London or Lisbon offices, or remote in the UK, Portugal or Poland.

What you will do

• Led key initiatives across a core area of the Viator platform such as booking management, logistics, and/or inventory management.   
• Build new capabilities or optimize existing products to drive the business forward against established revenue and growth goals and ensure it’s done in a scalable and flexible way
• Build investment cases for your product in collaboration with product leadership
• Define success metrics, KPIs and monitor ongoing product performance, taking action where necessary to improve performance
• Set the delivery plan and roadmap for your product, prioritizing deliverables and activities for the team to best achieve the stated business outcomes
• Lead collaboration with engineering, legal, and other teams on cutting-edge technologies.
• Develop innovative solutions to complex problems by collaborating across regions, product areas, and functions.
• Partner with experience teams to expand our ecosystem through a set of robust APIs

What we’re looking for

• Must-haves
• Expertise (The “What”)
  • 2+ years as a Platform Product Manager (4+ years overall as a PM) working in a technology-heavy role, including crafting strategy for the platform areas you worked on
  • A successful track record of partnering with engineering teams to build large-scale API systems and frameworks, with a deep understanding of API technologies as well as technical governance (standards, compatibility, lifecycle management, monitoring)
  • Confidence to participate in very technical discussions and to push back on engineering and others when appropriate; the ability to drive consensus and commit even when all parties don’t agree
  • Experience breaking down and sequencing implementation of complex platform solutions into discrete milestones to demonstrate rapid value creation   
  • Experience measuring the impact of platform work, identifying sub-optimal decisions, and pivoting when necessary
  • Undergraduate degree
• Collaborative Work Style (The “How”)
  • Insatiable curiosity to understand the needs of customers (other Viator teams) and their customers (travelers and operators) by leveraging quantitative and qualitative data
  • Ability to engage with diverse viewpoints, manage competing stakeholder needs, identify opportunities, generate multiple solutions, articulate underlying assumptions, prioritize solutions, experiment, and de-risk 
  • Proven experience inspiring cross-functional teams to deliver innovative solutions
  • Success communicating upward and outward about the bigger picture, trade-offs, and delivery timelines
  • You raise the bar for other PM’s around you
  • You strive for excellence, but crave feedback and acknowledge and examine your mistakes so that you are continuously learning
• Nice-to-haves
• Coding or software development experience
• Master’s degree in a technology or business related field.

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule . Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching . Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance . Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit . An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks . We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program . We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits . We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead . Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious . We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together . We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always . We listen, question, respond, and strive for wow moments.  

We strive for better, not perfect . We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.





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