Front Office Manager

Position Title: Front Office Manager

Department: Front Office 

Company Overview:
Perched four blocks above the Santa Monica shoreline, Le Méridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Méridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica’s engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area’s main leisure attractions, including the Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach are all within steps of Le Méridien Delfina Santa Monica.

Job Description:

The Front Office Manager is responsible for administering front office functions and colleague supervision ensuring an efficient and enjoyable guest experience. The Front Office Manager ensures employee satisfaction and maximizes the financial performance of the department.

Scope of this Position:

· Manage day to day operations of the Front Office Department ensuring quality standards and meeting guest expectations on a daily basis.

· Develop financial goals for department and adheres to budget

· Develop strategies and procedures to improve follow up with guests

· Implement guest and employee recognition programs

· Supervise Guest Services Managers, Guest Service Agents, Concierge, and PBX Attendants

· Deal promptly and effectively with guest complaints and requests

· Write performance evaluations and disciplines

· Counsel, develop, and discipline colleagues

· Communicate all policies and procedures to increase job knowledge, teamwork, and high morale

· Ensure ready status of rooms daily and maintain key control

· Work with our property management system LightSpeed & Galaxy, and other interfaces as required

· Plan and execute monthly department meetings

· Oversee labor for the department and ensure completion of bi-weekly Payroll Reports

· Collaborate with the Concierge, PBX, Reservations, Food & Beverage, and Housekeeping team to ensure a satisfactory experience for all guests

· Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues

· Listen to, and promptly acting to resolve, guest issues and requests

Skills/Knowledge Required:

· Must possess a positive attitude

· Must be energetic and outgoing

· Must be service oriented

· Must be a team player

· Must be able to multi-task

· Must possess excellent interpersonal, analytical, and organizational skills

· Must have knowledge of basic arithmetic

· Must have the ability to input data and access information on the computer

Physical Requirements:

· Must be able to sit at a desk, walk, and stand for up to four (4) hours

· Must be able to walk and stand for extended periods of time

· Must be able to bend, stoop, squat and stretch

· Must be able to occasionally lift up to 25 lbs.

· Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed

· Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Qualified Candidates will possess the following:

Education:  High School required. Colleague degree preferred.

Experience:  3-5 years previous experience in a similar position in a luxury hotel preferred

Licenses or Certificates:  none

Grooming:  All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

The expected pay for this position is $79,310.40

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests.  As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.  If you are interested in working for a company with endless opportunities for advancement and growth, please apply online:  www.viceroyhotelsandresorts.com/careers

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE