Viceroy Hotels & Resorts

Pubblicata

Steward

Cosa comprende il lavoro

General responsibilities and essential job functions include but not limited to the following:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Use correct cleaning chemicals for designated items, according to OSHA regulations.
Set up and organize work station with designated supplies and equipment; report shortages to supervisor. Replenish as needed throughout the shift.
Check the working condition of dishwashing machine in accordance with specifications; rectify any deficiencies.
Fill the dishwashing machine with specified amounts of designated chemicals. Ensure the temperature level of each cycle is set to standard.
Organize the breakdown area for drop off of dirty wares.
Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
Position wares in designated racks correctly and send through dishwashing machine only when full.
Clean only designated wares in the dishwashing machine.
Remove washed wares from dishwashing machine and allow to air dry.
Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.
Sort, stack and store cleaned wares in designated areas.
Handle all wares carefully to prevent breakage and loss.
Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned.