Reservations & Communications Coordinator

Are you a customer service wizard with a knack for communication? Then keep reading!

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE
As a Reservations & Communications Coordinator you are the primary point of contact for our future residents, you'll be at the forefront of creating unforgettable experiences.

Your responsibilities will revolve around coordinating communication and reservations across all our locations, engaging with fascinating residents, partners, and bookers. Get ready to build a loyal fanbase that will be forever devoted to Zoku, ensuring they'll never want to book or stay anywhere else in the city.

You will work from our Support Office in Amsterdam and will report to our Reservations Manager.

WHAT WILL YOU DO?
No day looks the same as a Reservations & Communications Coordinator… but here’s a glimpse of what you can expect:

-Delivering Exceptional Customer Service: Provide top-notch customer service via phone, email, and live chat to assist our in-house residents and address their needs. You'll truly be a master of all trades when it comes to delivering exceptional customer service!

-Efficient Reservations Management: Take charge of incoming requests, process bookings, collaborate with our Revenue Manager on group inquiries, and ensure accurate data entry.

-Financial Administration Expertise: Handle financial responsibilities like a pro! Manage invoices, payments, and generate reports for reservations and revenue optimization, maximizing sales and revenue.

-Effective Communication and Coaching: Become the voice of our online booking channels and forge strong relationships with our corporate bookers, all while guiding our Reservations & Communications interns and collaboration with our Sales Managers.

WHAT’S IN IT FOR YOU?
-A market conform salary package of min € 2.318,50 in accordance with experience and know-how.
-A bonus system based on your team's collective goals - paid out twice a year.
-Cool benefits like a free after-work drink, various discounts and friends & family rates at all Zoku locations.
-A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 
-Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
-A full-time position at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

WE LOVE PEOPLE WHO
- Embrace a service-oriented mindset and consistently go the extra mile to provide exceptional service.
- Radiate positivity and possess an infectious personality.
- Exhibit creativity, enthusiasm, and an open approach to problem-solving.
- Demonstrate superb organizational skills, meticulous attention to detail, and accuracy.
- Thrive on achieving results and are adaptable in a fast-paced environment.
- Possess a genuine passion for hospitality.
- Have experience with OTA's & PMS Systems.

A FEW MUST HAVES
- You have a minimum of 1 year of experience working in hotel reservations/ reception or a service-oriented role.
- You are fluent in English and German, other languages are a plus such as French, Danish and Dutch.
- You are an EU resident or have a valid working and living permit for the Netherlands.
- You are fully flexible / no fixed working days/hours.
- You love to work, as we’ll need you full time.