Encuentra Cursos en Hostelería & Turismo

The diploma is divided into 3 modules: Developing Customer Service Skills - learn to work with customers, how to listen and communicate and more. Developing Telephone handling and administrative skills - learn to deal with security, how to communicate via telephone, database management and more. Developing Business Communication Skills - develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

Hospitality is a growing, diverse and exciting industry that provides an abundance of employment opportunities at home and elsewhere around the globe. The demand for hospitality graduates is growing each year in the global hotel, leisure, industrial, business, health and education sectors. This programme will give you the management, technological and operational skills you need to work in the international hospitality industry. Specific modules enhance the international focus of the programme and the international experience of the student. You’ll develop the strong communication, interpersonal, management and leadership skills that have been identified by the hospitality industry as essential for career success. Key areas of study are Communications, Management, Law and Industry Studies. Since European languages are becoming increasingly important, you also have the option to study one European language. Subjects studied include business communications, intercultural awareness, fundamentals of accounting, international hospitality industry studies, food and beverage practice, marketing, restaurant operations, hospitality management operations, bar & beverage management, hospitality information systems, hospitality law, and strategic management. There is a six-month work placement in Year 3. On graduation, you may proceed to postgraduate studies leading to the award of MSc, MPhil or PhD at research institutes and universities worldwide.

This is a course to help you write effective business emails in English. This course is unique because each module will provide tips on writing more professional emails as well as lessons to improve your overall English writing skills. Therefore, you will improve your grammar and vocabulary skills for email writing and also improve your cross cultural knowledge to make you more powerful and successful in your business communication. You will look at different email formats to analyze tone, formality levels, and various organizational styles. You will be able to improve your emails of introduction, announcements, requests and emails that apologize or revise a request. In this course you will write and revise 4–5 emails, complete several comprehension quizzes and review the emails of other participants.

Ranked 1st in Spain and 7th in the world by EDUNIVERSAL, the International Master in Tourism & Hospitality Management is an established programme , which 100% graduates are working after 3 months. The Master in Tourism & Hospitality Management is a one-year degree specially designed to prepare graduates to pursue an international career in the tourism and hospitality industry. Throughout the year, participants of the Master in Tourism & Hospitality Management develop core Hospitality Management competencies, as well as personal and professional skills in the areas of communication, negotiation, teamwork and leadership. The core subjects are delivered at our main campus in the centre of Barcelona, while leadership skills are developed at the Collbató Residential Training Campus. Throughout the Master, participants are exposed to real-life case studies facilitated by a combination of academics and practitioners using a unique methodology based on small, multicultural classes. In addition, the programme has an optional Hospitality Training Practicum which will enable you to work at national and international level in top companies in the tourism and hospitality sector. The programme will also give you access to young talent programmes which will allow you to run your own department in two to three years.

The luxury market is specific and requires a carefully defined marketing strategy to succeed. In this course, you will develop your know-how and skills for this market in three steps. First, you will discover the rules and characteristics that define luxury brands and how they differentiate from premium or fashion brands. Second, you will learn how to make strategic choices in terms of luxury branding and communication in various industries, with a strong focus on hospitality. Finally, you will explore how to appreciate and respond to current challenges faced by luxury brands. Throughout the course, special emphasis will be placed on the hospitality sector.

This Master aims to provide the necessary training for professionals in organising and managing events, meetings and congresses, with a particular focus on business tourism and the MICE sector (Meetings, Incentives, Conferences and Exhibitions).

The B.Sc. in Sports and Leisure Management takes a student-centred approach to learning. Students engage with the Sports, Leisure and associated sectors through innovative teaching and actively learning by doing. Real-life problem solving takes place through engagement with community and industry, and collaborative and reflective learning will include using case studies, guest lectures from experts in their field, and site visits to a range of Sports and Leisure facilities. The programme is a mix of business, sports and leisure theory and applied modules providing you when you graduate with a wide range of competencies and attributes that you will find valuable working within the Sports, Leisure and associated sectors. You will study topics such as Communication, Marketing, Intercultural Competence, Leadership in Health Activity and Nutrition, Entrepreneurship, Leisure Law, and Facilities Management. Graduates will build the attributes and competencies required to work in the field.Using options in Years 2 and 3, you can tailor your interests around the themes of community, leisure and wellness, tourism or management. A final-year dissertation will be chosen from themes of Community; Leisure and Well-being; Tourism; and Management. In Year 2, students have the option to study at a partner University in Europe, under the Erasmus programme. Students will undertake a 6-month professional work placement. This may be completed outside Ireland, also under the Erasmus programme. On graduation, you may continue to postgraduate study in TU Dublin or elsewhere. Graduates will have the opportunity to gain accreditation in areas such as personal training and pool lifeguard. Exit Level 7 award available for this programme

This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management. Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date. *Please note that Opera PMS software is not included with this course What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one) What skills will I gain? Produce standard documents and learn how to handle difficult customersGain practical knowledge of communication over the telephoneBecome a master of Microsoft Office and Social Media handlingUnderstand accurate data management and record keepingLearn how to efficiently arrange travel and accommodationLearn best practice for management and customer service What is the target audience? Job hunters & School leaversCollege or University student & graduates How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Hotel Receptionist & Opera PMS Hotel Software Training Certificate. What careers can I get with this qualification? With this diploma, you are able to fulfil various roles, such as: Switchboard OperatorFront Desk OperatorFront Desk SupervisorFront Desk ManagerHotel Receptionist [sg_popup id=148266]

This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP. What are the requirements? You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you. What skills will I gain? Produce standard documents and learn how to handle difficult customersGain practical knowledge of communication over the telephoneBecome a master of Microsoft Office and Social Media handlingUnderstand accurate data management and record keepingLearn how to efficiently arrange travel and accommodationLearn best practice for management and customer service What is the target audience? Job hunters & School leaversCollege or University student & graduates How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Hotel Receptionist Training Certificate. What careers can I get with this qualification? With this diploma, you are able to fulfil various roles, such as: Switchboard OperatorFront Desk OperatorFront Desk SupervisorFront Desk ManagerHotel Receptionist

Become an inspiring leader in the dynamic world of hotel management. Apply communication skills, marketing knowledge and business strategies to the realities of managing a hotel or resort. Career pathways such as Resort Manager, Convention and Event Management or Sales and Marketing Manager await!

With a combination of theoretical and practical modules, the IBA in Event Management will equip you with the knowledge and skills needed to professionally manage events in a variety of sectors.

The Higher Technical and Professional Course in Cooking and Food Production aims to train technicians to be capable of conceiving, organising and executing food preparation and confection activities, following the evolution and creativity of culinary and gastronomy trends, while respecting the seasonality, nutrition and food hygiene principles.

The Intermediate Cuisine (Intermediate Certificate) programme introduces you to classic French regional dishes through which you will apply the techniques introduced in the Basic level programme. Through practice and repetition, you begin to perform tasks more easily and instinctively. Intermediate Cuisine emphasises the importance of mise en place: understanding, organisation and production. Demonstrations highlight various kinds of presentations from platter to plate.

Instead of HR professionals, front-line managers are now being asked to assess their personnel needs in the workplace and make hiring —or firing—choices that fit those needs. Many managers have not been trained on how to decide among candidates to make the best choices to fit their team. These choices are not just about creating test questions or reading resumes, but also about managing the interpersonal communication that must occur between hirer and candidate.