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Leadership communication is never more important than during times of change. This course helps supervisors and mid-level managers come up with a communication strategy that helps make a change initiative successful regardless of whether they are the ones instigating the change. Join communication experts Tatiana Kolovou and Brenda Bailey-Hughes as they address the who, why, when, how, and what of change.

Advance your leadership capabilities and prepare for senior management roles in a global business environment.

This certificate program will provide you with all the necessary tools to conduct yourself with aplomb and confidence in today's global business world.

What You Will Learn In this course you will learn the following: A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist. Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more. Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression. Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment. Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do. Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more. Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task. Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more. Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means. Determine the importance of being a team player and working with other departments within the hotel. Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times. Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques. Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position. Know any legal issues relating to your position as well as the future for the hotel receptionist.

Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.

This dynamic video series equips hospitality professionals with the mindset, language, and behaviors that elevate service from routine to remarkable. Each episode focuses on a core principle—like personalization, emotional intelligence, proactive service, and communication—offering practical tools and real‑world examples to help teams deliver care with confidence, clarity, and consistency.

What is the Master in Communication, Social Media and Digital Marketing? It is a modern and innovative Training that prepares professionals in the field of Digital Marketing and online business communication.

Learn the essentials of cross-cultural interaction with this free online intercultural communication course.

Communication Skills for Front office staff How to engage with guests Do and Dont in communication with guests How to communicate while checking in at hotel how to communicate while checking out from hotel Talking confidently with Hotel guests

Offered by PWC This course is all about presenting the story of the data, using PowerPoint.

Offered by Georgia Institute of Technology Improve Your English Communication Skills. Write and speak more professionally in English to increase your business success.

Earn a bilingual business degree while developing leadership and management expertise in French and English.

Gain practical hospitality management skills through a Swiss professional degree and industry internships.

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, business communication expert Laura Bergells walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. She'll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.