IT Supervisor

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Member of a multi-site corporate IT team with a primary responsibility for maintaining, improving, and managing software, systems, and hardware at our York, PA facility.

Responsibility:

• Proficient within desktop, systems, ERP and have excellent ability in providing team members with technical support
• Conduct root cause analysis in support of process improvements
• Analyze system hardware and software problems and provide technical solutions
• Work with team members to resolve ongoing functional issues with applications
• Responsible for in-house repairs of laptop and desktop computers, servicing equipment, and inventory involved
• Provide LAN / WAN troubleshooting Data Center / Site monitoring
• Ensure technical compatibility of existing and proposed software and hardware solutions
• Responsible for team member IT orientation and training sessions 
• Provide technical implementation and support for applications used
• Work closely with the IT team on various projects

Qualifications

Skills/Experience:

• Bachelor’s degree in information systems, computer science, or 6+ years of experience in system administration and IT user assistance
• Strong communication skills for discussing effective solutions and areas of improvement
• Ability to identify and evaluate system deficiencies
• Strong in Azure/O365/AD/GPO
• Great understanding of business process analysis
• Ability to communicate clearly and concisely with management and end user community
• Strong knowledge of systems and networking
• Understands ticket process, workflow, and queue management
• Epicor, Infor/Visual experience a plus
• Hybrid work capability