Senior Receptionist

Citadines Canal Amsterdam is looking for an enthusiastic, curious and inventive Senior Receptionist to join The Ascott Limited’s newest flagship in Europe!

Our Citazens, being the staff of Citadines, stand at the heart of the historic and heritage property that has 93 rooms, gym and guest lounge (providing a food & beverage offering) within the building.

As Senior Receptionist, you will be responsible for:

• Supporting the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of Senior Receptionist, we require:

• At least one year experience in a similar role is essential
• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• Be flexible to work shifts (early or late) over a 7-day rotating pattern (including weekends)
• Be an adventure-seeker, enthusiastic approach to your work and service orientated
• Have strong interpersonal skills with effective communication ability in written and spoken Dutch or English

What we offer:

• A competitive salary above the Horeca CAO
• Travel allowance (based on the number of worked shifts)
• A special staff rate when staying in our European properties
• You can obtain your BHV certificate or Social Hygiene Certificate at our expense
• A chance to be a part of a brand new property with an incredible team

About Us

Citadines – For the Love of Cities. Every Citadines brings you to the city, and the city to you. Activate the infinite possibilities available at the doorstep of our hotel apartments.

Citadines Canal Amsterdam is located in a monumental building from the 17th century originating as a weavers cottage before being converted to a hotel since the 1960s. Our location is just a 3-minute walk from the Vijzelgracht metro station. Ideal for your commute and after work you are immediately in the city to do some shopping, or enjoy what Amsterdam has to offer.

Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

The Ascott Limited diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments, as well as student accommodation and rental housing. Its award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Preference, Fox, Harris, POP!, Vertu and Yello; and it has a brand partnership with Domitys.

www.discoverasr.com