Assistant General Manager – San Antonio Hotel + Spa

db Group

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Assistant General Manager – San Antonio Hotel + Spa

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We are currently looking for an Assistant General Manager (Food & Beverage / Leisure Facilities) to help the general manager in directing daily business operations with a leading 4-star superior hotel, with over 500 rooms and large-scale leisure facilities, located in the north of the island. The assistant general manager should be experienced in a managerial role, overlooking hotel operations within the rooms division sections of the hotel, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM must be able to competently perform duties in the absence of the general manager.

The AGM must be able to motivate and positively influence staff, with a flair to always engage with hotel guests. A top candidate for this position must have strong leadership and organisational skills. The AGM should be firm, but also approachable.

Assistant General Manager Responsibilities:

Cooperating with the general manager and assisting with anything from project planning to staff management within Food & Beverage, Fitness Centre, Spa & Animation departments.

Nurturing positive working relationships with departmental managers and staff members.

Delegating daily tasks.

Addressing any issues in a timely fashion.

Supervising staff performance and controlling departmental costs.

Ensuring company policies and procedures are followed.

Setting a good example for departmental managers and staff members.

Assistant General Manager Requirements:

At least 2-3 years experience in a hotel operations management position locally or abroad.

A Degree in Tourism or Management; a Higher Diploma in Hotel Management or a Diploma in Food & Beverage from the Institute of Tourism Studies will be considered an asset

Great interpersonal and communication skills.

Strong problem-solving abilities.

Good observation skills.

An ability to deliver constructive criticism.

Able to work flexible shifts during the morning, evening shifts, weekends, and public holidays.

Computer literate and advanced budgeting skills.

An ability to identify weaknesses and provide coaching where necessary.

Departamento: Asistente de dirección

Sobre ti

Idioma requerido: Inglés.

La empresa

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.

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