Head Office - Executive Operations Manager - Group CEO's Office

db Group

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Head Office - Executive Operations Manager - Group CEO's Office

Sobre el trabajo

Job Title

Executive Operations Manager – Group CEO’s office

Location

Head Office, Malta

Employment Type

Full-time, Indefinite Contract (following probation period)

Reporting Line

Reports directly to the Group Chief Executive Officer

Role Overview

The Executive Operations Manager will act as an operational extension of the Group CEO, ensuring seamless execution of agreed business priorities and related tasks across the hospitality group.

The role is responsible for assisting the Group CEO drive operational excellence, monitoring performance, coordinating cross-functional initiatives, and following up on actionable outcomes across hotels, restaurants, and support functions.

This is role requires organisational skills, stakeholder management, and the ability to operate confidently on a hands-on level.

Key Responsibilities

Executive Support

Work closely with the Group CEO to execute operational initiatives and group priorities.
Review executive briefings, board materials, reports, and presentations for internal and external stakeholders
Track execution of Group CEO directives and meeting action points and ensure consistent follow-through across business units
Provide insights, analysis, and recommendations on operational and commercial matters as observed across the various operations.
Organise agendas and attend meetings as required and report back to the Group CEO

Operational Oversight & Performance Management

Provide support in monitoring operational performance across properties as required.
Review guest satisfaction scores, operational dashboards and other data and provide summary information of relevant / critical information

Cross-Functional Coordination

Work closely with Operations, Finance, HR, Sales & Marketing teams
Coordinate as may be relevant group-wide initiatives, ensuring alignment, timelines, and accountability
Facilitate effective communication between the CEO’s Office and senior leadership team

Key Relationships

CEO and Executive Leadership Team
General Managers and Operations Leaders
Corporate Support Functions
External Partners, Consultants, and Advisors (as required)

Skills & Competencies

Good strategic thinking combined with hands-on operational capability
Commercial and financial acumen
Exceptional communication, presentation, and stakeholder management skills
High level of discretion, integrity, and professionalism
Strong analytical, problem-solving, and on the ground decision-making abilities
Ability to thrive in fast-paced, high-pressure environments

Qualifications & Experience

5+ years of progressive experience in (hospitality) operations, strategy, or executive roles
Proven experience working with senior executives or within a CEO’s or COO’s office
Experience within multi-brand or multi-property (hospitality) groups strongly preferred

Personal Attributes

Highly organised with attention to detail
Confident, resilient, and adaptable
Results-driven with a strong sense of ownership
Passionate about hospitality excellence

March 2026

Departamento: Dirección

La empresa

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.