中餐厅服务员 Chinese Restaurant Attendant Service Attendant

Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332

Job number: 109512



Job Summary – (Role Summary) 
工作概述﹣－(职位概述)

•    Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
    为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量
•    Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   
    遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)

•    Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
    按照部门的规范和程序提供高标准的餐饮服务
•    Communicate to his/her superior any difficulties, guest comments and other relevant information  
    与上级领导交流有关疑难，客人意见和其它相关信息
•    Establish and maintain effective employee working relationships
    与员工建立并保持良好的工作关系
•    Attend and participate in daily briefings and other meetings as scheduled
    参加和参与每日的例会和其它计划好的会议
•    Attend and participate in training sessions as scheduled
    参加和参与计划好的培训课程
•    Prepare for service by ensuring:
    确保部门的以下各项工作就绪为客人提供服务：
        -    Grooming is impeccable and in accordance with ICHG personal presentation             standards 
            遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
        -    Outlet equipment is clean
            设备干净
        -    Equipment is sorted and stored
            设备分类且存放好
        -    Glassware is polished 
            玻璃器皿擦亮 
        -    Flatware is polished 
            擦亮餐具

        -    China is clean 
            清洁瓷器
        -    Waiter stations are prepared
            准备好服务台
        -    Cutlery is placed for table service
            摆放好餐桌上的餐具
        -    Tables are set
            摆设好餐台
        -    Reservations are read and familiarized
            阅读并熟悉预订
        -    Special occasions are ready
            准备好特别活动
        -    Music is on
            放音乐
        -    Lighting is on
            开灯
        -    Outlet is ready for service and guest comfort
            酒吧准备就绪为客人提供舒适的服务
•    Carries out effective service by ensuring:
    高效的提供服务：
        -    Guests are greeted and seated
            迎宾并安排客人就座
        -    Daily specials are explained and up-sold
            说明并推销每日特价
        -    Food orders are processed accurately
            准确的下餐单
        -    Trays and tray jacks are effectively used
            有效的利用托盘和托盘架 
        -    Food orders are taken quickly
            快速的为客人写餐单
        -    Payment methods are handled accurately 
            正确的处理付款方法
        -    Working areas are cleaned and re-set quickly
            快速的清洁工作区和重新布置
        -    Bar is clean
            清洁酒吧
        -    Used ashtrays are regularly cleaned
            定时清理用过的烟灰缸
        -    Guests are conversed with in relation to the food and beverage products
            与客人谈论有关的餐饮产品
•    Carries out effective beverage service by ensuring:
    通过确保以下内容高效的提供饮品服务：
        -    Beverages are up-sold and regularly replenished, abiding by responsible alcohol        service regulations
               遵守酒精饮料服务规定，推销饮料并定时为客人续酒
        -    Converse with Guests about wine, advising the types and style of wine, taking         wine orders and serving wine
               与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

        -    Promoting and selling cocktails to guests
               向客人推销鸡尾酒
        -    Making and presenting cocktails
               调配和装饰鸡尾酒
        -    Coffee and tea is served hot and in accordance with standards
               按规范提供热的咖啡和茶

•    Take appropriate action to resolve guest complaints
    正确处理客人的投诉
•    Food and beverage stock is stored in relation to hotel procedures
    按照酒店的规定存储餐饮存货
•    Perform related duties and special projects as assigned
    承担相关的职责和安排的特别项目

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.