宾客服务接待员 Guest Services Agent

Hotel Brand: InterContinental
Location: China, Xiangyang

Hotel: Xiangyang (KLJXY), No.2 Shengli Street, Xiangcheng District, 441000

Job number: 121932



Your day to day  你的每一天

•热情的欢迎，开启难忘的客人体验。

•亲自或电话向洲际酒店奖励俱乐部会员和回头客致谢。

•接受并管理客人预订，增加销售机会，告诉他们改善住宿的方法。

•处理现金和信贷交易。

•每一次入住都要通过快速登记客人的入住和离开—出示身份证，分发房间钥匙，并控制和释放保险箱。

•提前一步了解客人的需求——记录并根据客人的喜好采取行动，处理客人的信息、要求、问题和关注。

•成为所有客人可信赖的联系人。帮助他们处理从票据问题到本地知识的任何事情，必要时与管理层沟通。

•时刻注意安全。按照我们的安全程序，您将报告所有的事故，并佩戴任何所需的防护装备。

•为自己作为品牌大使的形象和地位感到自豪。

•时刻了解当天的日程安排。

 

•当你的同事需要你的帮助时，你可以做一些其他的临时工作。

 

What we need from you  我们需要你做什么

•拥有在与他人交往时大多数时间所使用的沟通技能

•你解决问题的能力会把问题变成机会，让每一位客人留下美好的回忆

•流利的当地语言以及基础的英文听说读能力——额外的语言技能会很好，但不是必需的

•具备读写能力和科技知识——你需要对阅读、写作、基础数学和计算机有很好的掌握

•灵活性——夜间、周末和假日倒班都是工作的一部分

•具有高中或酒店行政管理、酒店管理大专或相关的专业证书

 

•拥有6个月宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.