Minor International

Publicada

German speaking Guest Service Agent

Sobre el trabajo

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.You shall be able to speak German and help the guest during their stay.

Qualifications

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in German and English is required
Be able to work shifts, weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred