Villa Park
Publicada
Guest Service Supervisor
Sobre el trabajo
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description
Guest Service Supervisor
First impressions are everything! As a Guest Service Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
- The Guest Service supervisor controls all Guest Service operations during his/her shift. He /she make sure that guests’ complaints are handled promptly and efficiently and keep the GS Manager updated about all actions/happenings in the Guest Service.
- All daily actions/activities connected to the Guest Service as well as the coordination with other departments are done by the Guest Service supervisor. He/she supervises the receptionists as well as the Back Office staff.
- Special treatments/arrangements, i.e. for groups, VIPs etc. are arranged by the Guest Service supervisor under supervision or as per order of the GS Manager.
- He/she has to have a proper knowledge of his/her immediate working field as well as of the whole resort and its operation. He/she has to update himself/herself permanently about different events etc. in cooperation with the concerned department.
- Ensure a proper and appropriate appearance as he/she is working in a public area with a close contact to the clients
- Ensure a prompt and always-friendly service to all guests and their requirements.
- Ensure that the immediate working areas are in an updated, tidy and well-maintained condition.
- May require to perform some of the tasks assigned by the Management of the Hotel.
Qualifications
• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken
Additional Information
- Departamento: Responsable Relación Clientes
Sobre ti
See Description
- Idioma requerido: Inglés.
La empresa
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.
