Résumé du cours
This program will address how to develop a values-driven workplace culture by creating proprietary decision frameworks steeped in core values and principals.
Ce que vous apprendrez
• To question critical concepts of people management beginning with organizational culture and values.
• To understand through practical cases how values can impact the way people (including guests and employees) act, think and feel.
• To develop an organizational culture of engagement.
• To understand the link between the experience the employee has within their working life and the experience the customer has with the organisation to impact both parties’ success.
Détails du cours
À qui s'adresse ce cours?
To achieve that aim, as a leader, you will learn the main requirement is the alignment of those values and the design of the internal brand/employee experience. We will be mapping the guest experience to the employee experience for higher profit margins and customer loyalty.
Self-paced course.