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Organizational Alignment: Mapping Guest Experience to Employee Experience

Organizational Alignment: Mapping Guest Experience to Employee Experience

SHMS Swiss Hotel Management School

CHF500

TTC

Résumé du cours

This program will address how to develop a values-driven workplace culture by creating proprietary decision frameworks steeped in core values and principals.

Ce que vous apprendrez

Ce que vous apprendrez
• To question critical concepts of people management beginning with organizational culture and values. • To understand through practical cases how values can impact the way people (including guests and employees) act, think and feel. • To develop an organizational culture of engagement. • To understand the link between the experience the employee has within their working life and the experience the customer has with the organisation to impact both parties’ success.

Détails du cours

À qui s'adresse ce cours?

To achieve that aim, as a leader, you will learn the main requirement is the alignment of those values and the design of the internal brand/employee experience. We will be mapping the guest experience to the employee experience for higher profit margins and customer loyalty. Self-paced course.