Process Mapping: Performance Measurement and ImprovementSEG Professional
Résumé du cours
This program provides various applied quality management principles to impact time, quality, and cost.
Ce que vous apprendrez
• To explore the scientific meaning of quality and its application. • To acquire and apply the tools of Quality Assurance (QA) to guarantee a flawless process. • To incorporate Quality Control (QC) tools when things do not go as planned. • To acknowledge the true cost of service recovery.
Détails du cours
À qui s'adresse ce cours?
The key to operations management excellence lies in an effective root cause analysis, process mapping, and consequent improvement. From the reservation, arrival, in-room dining, and the food production process, you will learn how to eliminate mistakes, breakdown, and maximize bottlenecks and process constraints. Self-paced course.