Résumé du cours
This program addresses front office and rooms division procedures, from advanced reservations to check-out with Swiss quality and precision.
Ce que vous apprendrez
• To understand all revenue generating streams in the Room Division Department, maximising room value.
• To demonstrate critical reflection an analysis, originality and innovation in creating improvements in the area of Rooms Division Management.
• To identify customer segments and the guest cycle process.
• To learn what type of techonolgy is crucial to improve service quality and customer satisfaction.
Détails du cours
À qui s'adresse ce cours?
The various aspects of rooms division management are analyzed in depth, including systems and personnel that contribute to the productive and profitable running of this hotel department. After this course, you will be able to demonstrate critical analysis, originality, and innovation in creating procedural improvements in this department.
Self-paced course.