Parcourez les Cours Hotellerie Restauration

To navigate Opera PMSTo set up an Opera PMS profileTo book a reservation on Opera PMSTo check guests in and outTo carry out cashier functionsTo manage alerts and tracesTo manage room function, and status

This Receptionist Training Diploma will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date. What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one) What skills will I gain? Learn to produce standard documentsGain knowledge of receptionist and telephone handling skillsLearn key Microsoft Office programs and social media handlingBecome a master of data management and record keepingGain extensive knowledge of planning travel and accommodationGain excellent management and customer handling skillsLearn to provide customer service to the highest standard What is the target audience? Job hunters & School leaversCollege or University student & graduatesPersonal assistant & ReceptionistAssistant for company directorNew or Temporary staffSwitchboard operator & Front desk operatorOffice clerk & Administration AssistantTravel managers & tour assistantsFront desk supervisor or manager How will I be assessed? At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? Those who successfully pass this course will be awarded a Diploma in Reception Training What career can I get? You could become any of the following: ReceptionistTelephone Interviewer

The key roles of a receptionist. How to run the reception area. How to communicate effectively. How to deal with administration. How to further your career. How to be a team player. How to use technology to your advantage. How to handle databases. How to make bookings and reservations. How to organise things correctly. And much more.

Build on your administrative support and organisational skillsGet into terms with the aspects of phone etiquettesEnhance your business writing, time management and meeting skillsLearn about business succession plan and what it entailsFamiliarize with the various communication strategiesUnderstand how to deal with unhappy customersDiscover good business ethics to ensure it within the workplace

We’ve packaged together two of our most popular online courses, Level 2 Food Safety and Hygiene for Catering and Fire Safety, to create the perfect induction for new employees or those needing refresher training.

This General Receptionist course will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today's technology-based offices.

Event Planning Certification Online. Explore the remarkable world of the professional events planner in this insightful nine-module certificate. A fantastically-rewarding creative industry with limitless scope for advancement, the services of outstanding event planners have never been in greater demand. From important business meetings to upmarket weddings and right through to sprawling music festivals, event managers single-handedly determine the event’s success or otherwise. A career of rewards and responsibilities in equal measures, to become proficient in the art of event planning is to become a powerful and priceless business asset. This introductory event planning certification online, investigates the practical skills, theoretical knowledge and personal traits required to succeed in this highly-competitive industry. Course content of this online event planning certification, introduces candidates to a variety of common event types, breaking the event planning process down to its core elements and exploring each in-depth. Candidates build an advanced understanding of event budgeting, venue selection criteria, event theme and concept considerations, critical health and safety legislation, event marketing strategies and closing/evaluating events. Ultimately, successful candidates will have the opportunity to seek positions with working event management agencies, or to start their own private event planning businesses.

Master 75+ Excel formulas with hands-on demos from a best-selling Microsoft Excel instructor (Excel '07 - Excel 2019)

Why choose this course? 🤝 Professional growth: You will acquire skills that are increasingly in demand and valued in the hotel industry and beyond. 📈 Continuous innovation: You will learn how to use AI to improve processes, decisions and results, regardless of your role. ✅ Simplification: You will automate complex tasks and focus on what really makes a difference: the customer experience.

Demonstrate knowledge of commercial espresso equipment Demonstrate knowledge of making espresso and other beverages using commercial espresso equipment Prepare espresso beverages under supervision Prepare a range of hot and cold beverages

This certificate program will provide you with all the necessary tools to conduct yourself with aplomb and confidence in today's global business world.

Modules included are: Knowledge and techniques to bake a range of cakes Selecting the best ingredients and equipment Baking methods include: Flour Batter, Blending, Creaming, Tea Cake and All in. Ratios and Yields how to increase or decrease your servings size Baking Faults: how to fix them Creating a Healthy Cake Sponges and Fruit Cakes Cake fillings and Icings.

Advance your knowledge and understanding of finance within the hospitality industry This online course will teach you the finance and business acumen that are required to succeed within the hospitality industry.