Cluster Front Office Manager
À propos du poste
Job details: We are seeking an experienced and guest-focused Cluster Front Office Manager to oversee front office operations across four boutique hotel properties in Malta. The successful candidate will ensure exceptional guest experiences, operational consistency, and effective leadership of front office and teams across all hotels.
Key Responsibilities:
Operational Leadership
- Oversee the daily front office operations across all hotel properties.
- Ensure consistent implementation of brand standards, policies, and procedures.
- Monitor guest arrival, departure, and other relevant processes to ensure seamless service delivery.
- Conduct regular property visits, audits, and operational reviews.
- Maintain high standards of cleanliness, presentation, and professionalism within all front office areas.
Guest Experience
- Handle VIP guests, special requests, and escalated complaints professionally.
- Monitor guest feedback platforms and online reputation scores.
- Develop and implement service improvement plans based on guest feedback and performance data.
Team Management
- Recruit, train, coach, and develop front office teams across all properties.
- Conduct performance reviews and succession planning.
- Create and manage staffing schedules in line with occupancy forecasts and business needs.
- Foster a positive, service-oriented culture focused on teamwork and accountability.
Budget Performance
- Monitor departmental budgets, labour costs, and productivity targets.
- Analyse KPIs and prepare regular operational and performance reports.
Compliance & Administration
- Ensure compliance with company policies, health and safety requirements, GDPR regulations, and local legislation.
- Maintain accurate operational records and reporting.
- Support system implementations, process improvements, and new hotel openings where applicable.
- EUR 34,000 per year
- Département: Réception
À propos de vous
- Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, Tourism Management, or a related field will be preferred
- Minimum 5 years' experience in hotel front office operations, with at least 1 in a relevant management role
- Strong knowledge of hotel PMS systems (Opera Cloud preferred).
- Excellent command of written and spoken English.
- Exceptional leadership and people-management skills.
- Strong guest service and conflict-resolution abilities.
- Excellent organisational and time-management skills.
- Strong analytical and reporting capabilities.
- Ability to manage multiple priorities across different properties.
- High attention to detail and commitment to quality.
- Langue requise: Anglais.
L'entreprise
This is the 1926 Collection – a carefully curated ensemble of boutique hotels, each echoing an aspect of the ethos born in 1926, the year our founder, Sunny, was born.
Nestled in Malta’s vibrant locales of Sliema and Valletta, these four distinct properties each contribute to a rich tapestry of experiences. Intricately bound by a common thread of luxury, sustainability, and personalised service, the 1926 Collection is more than a selection of hotels – it’s a lifestyle. Rooted in the charm and culture of Malta, our hotels embody a philosophy of timeless elegance and enduring hospitality.
Our commitment to enhancing your guest experience goes beyond mere comfort. With offerings from sun-kissed seafront lidos to wellness retreats, and from historic city charm to artistic indulgence, we aim to craft memories that are as diverse as they are delightful. Here, every stay becomes a journey through history, culture, and luxury – encapsulating the vibrant spirit of Malta and the pioneering vision of those that came before us.
