Night In-Room Dining Waiter

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a Night In-Room Dining waiter to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into In-Room Dining Manager, you will be responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, assist with Mini bar, amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.

Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to proper area. Also serve food  courses  and beverages to guests.

 

Specifically, as the Night In-Room Dining Waiter, your responsibility’s will include:

• Set tables, trays according to type of food ordered and the hotels service standards.
• Performs opening and closing procedures established for the department.
• Accurately records, pre-checks and picks-up all food and beverage orders.
• Check-in  with guests to ensure satisfaction with each food course and/or beverages.
• Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
• Present physical and accurate check to guest and complete the payment process.
• Understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
• Check with the guest regarding the satisfaction of the meal. 
• Complete closing duties, including restocking items.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Ensure proper appearance and grooming while on duty.
• Ensure communication between Kitchen, Order taker and service team members
• Being knowledgeable to operate the hotels point of sales ( POS ) system, other order taking systems or hand held devices,  inventory  software etc.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Additional responsibilities in absence of line manager or senior employee.

 

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• At least 1 year experience in a luxury hospitality preferred.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.