Front Office Administrator

Job Summary

AX Group is seeking a Front Office Administrator to be the central point of contact at AX Business Centre. Committed to delivering excellence, the Front Office Administrator will provide a welcoming and efficient service to customers. This role includes overseeing office upkeep, supervising the housekeeping team, reporting maintenance issues, and ensuring the building's security.

Responsibilities:

* Greet, welcome, and direct visitors in a professional and courteous manner.
* Notify relevant company personnel upon visitors' arrival.
* Operate the security and telecommunications system efficiently.
* Assist visitors by addressing inquiries or directing them appropriately, following standard telephone procedures.
* Maintain and update employee and department directories to ensure seamless visitor guidance.
* Enforce security protocols by advising on company procedures, monitoring the visitor logbook, and ensuring compliance with sign-in protocols.
* Guide visitors on car park usage and access.
* Maintain a clean and safe reception area in line with Health and Safety regulations.
* Implement environmentally friendly initiatives within the office environment.
* Support team efficiency by documenting and communicating actions, irregularities, and ongoing needs.
* Manage meeting room availability, upkeep, housekeeping needs, and refreshment arrangements.
* Prepare daily housekeeping schedules and conduct spot checks to ensure quality standards.
* Perform any other duties as required by the company from time to time.

Requirements:

* Previous experience in a similar role.
* Excellent written and verbal communication skills in English.
* Strong customer service skills with a professional and approachable demeanour.
* Mature, well-presented, and professional in appearance.
* Ability to multitask, prioritize tasks effectively, and work under pressure.
* Proficiency in Microsoft Office Suite.
* Strong problem-solving skills and keen attention to detail.
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